Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:experience of supporting volunteering in a way that is safe, inclusive and enjoyable able to coach and support colleagues who work with volunteersconfident in recognising and sharing the benefits volunteers bring to the organisationability to ensure volunteers can share their views and feel heardability to create more chances for people to get involved in ways that suit themCriteria for all other applicants:an understanding of volunteer motivations, needs and barrierscommunication and relationship-building skillsexperience supporting or coordinating volunteering initiativesflexible, positive approach to change and collaborationconfidence using data and systems to inform decisions and track impactVolunteer Experience Co-ordinatorReporting to the Visitor Operations Manager, you'll ensure volunteers and volunteering plays an important role in Ickworth's operational delivery and performance. Your line manager will give you the support you need to feel confident and give you a tailored personal development plan to grow your career in the National Trust. We are at our busiest when the public is as its leisure, please expect to work at least one in four weekends and some national holidays. Click here for more information about this location You will be specialist in your field with great knowledge in participatory practice, growing and diversifying volunteering, leading for an inclusive people culture both on and off property.You'll be delivering a high quality volunteering experience, collaborating with teams to deliver end to end volunteer journey including planning volunteer recruitment, inductions, training, management, recognition, complaints and exit. You'll be using data and insights to make effective decisions, ensuring that standards are continually met across the portfolio.Building open and empathetic relationships, you'll expand people's trust and perception of volunteering, welcoming new volunteers and help creating a positive, inclusive and engaging experience for all volunteers, volunteer managers and partners. You'll be making a difference, adapting to change and dealing with issues as they arise.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 11th January 2026Interview Date: 16th January 2026To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 167525IRC167525Bury St EdmundsPermanent p/t (30 hrs pw)Ends: Jan 11th Important noticeIn line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.We're looking for someone to join Ickworth to deliver a high quality volunteering experience, that is inclusive, flexible and offers public benefit. Your role will operate as a Head of Department, working closely with the Community, Participation & Volunteering Manager, to support the growth and diversification of volunteering at our special places, as we embark upon our new organisational strategy.Ickworth, The Rotunda, Bury St Edmunds, IP29 5QECompliance.Eligibility to Work in the UK13.74 per hour