Application Deadline
February 19, 2026
Department
Customer Experience
Employment Type
Permanent - Full Time
Location
Worcester Shrub Hill
Workplace type
Onsite
Compensation
£26,320 - £30,721 / year
Reporting To
John Fisher Gardiner
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What skills and experience do I need to do the job?
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About WM Trains
London Northwestern Railway and West Midlands Railway operate rail services across the Midlands, the Northwest and London, with Birmingham at the heart of our network. West Midlands Railway provides most of the local services across the region, offering direct connections to towns and cities including Redditch, Stratford‑upon‑Avon, Worcester, Hereford, Shrewsbury, Telford and Northampton. Our London Northwestern Railway brand serves the route between London and Liverpool via key locations such as Crewe, Birmingham, Milton Keynes and Northampton. On 1st February 2026, London Northwestern Railway and West Midlands Railway entered public ownership and both services are now part of WM Trains Limited operated by DFTO. Our mission remains unchanged: to provide a safe, comfortable and reliable service for passengers across 235 miles of track and 150 stations, from London to Liverpool and Hereford to Lichfield. We expect over 80 million journeys to be made this year, that's more than 1,252 services every day, and we remain committed to delivering the rail experience our passengers expect.