Japanese Speaking Passenger Services Agent
Ref: KK46897
A major overseas airline seeks a Passenger Services Agent to work in their team in west London.
In this role you will be responsible for making sure that passengers and their luggage safely board the aircraft at the right time while performing unparalleled customer service.
TYPE: Two-year fixed-term contract with the potential to become permanent, depending on business and performance, as long as your visa allows
WORKING HOURS: Full-time, 35 hours per week, includes shift work and weekends
SALARY: £30-33.4K depending on experience, plus good benefits
START: ASAP
LOCATION: West London
【職務内容】
・顧客への温かいカスタマーサービス
・到着・出発における準備・サービス業務
・保安管理、書類確認
・チケットの予約、変更、問合せ対応
・VIP顧客へのスペシャルサービス
・フライト状況のモニタリング、乗り継ぎフライトの確認
・紛失物問合せ対応
【応募要件】
・高いカスタマーサービス力をお持ちの方
・ビジネスレベルの高い日本語力・英語力保持者
・PCスキル(Microsoft office)保持者
・柔軟且つ前向きな姿勢で業務に臨める方
・細部にも目が届き、時間管理が出来る方
・守秘義務を守れる方
【その他】
各種福利厚生充実！（年金、プライベートメディカル、社割等充実）
** All applicants for the Passenger Services Agent must have the right to work in the UK as the Company is not able to offer visa support.
** Working holiday and graduate visa holders with more than 18 months remaining on their visa may also apply, depending on their experience.
*When contacting us, please include the job reference number (Ref: KK46897) at the top of your message.
If your application is successful, you will be contacted within two business days.
We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.