Details of the job are provided below. Further information is available in the Job Description and Person Specification.
Job details
Job reference REQ05199 Date posted 09/03/2026 Application closing date 27/03/2026 Location Port Talbot Civic Centre Salary Grade 5 SCP 10 £27.694 - SCP 17 £31.022 Package “Generous holiday entitlement, Employee Assistance Programme, Local Government Pension Scheme with 22.4% employer contributions, discounted gym membership with Celtic Leisure and excellent development opportunities.” Contractual hours 37 Basis Full time Job category/type Administration and Business Support Attachments Childcare Offer Support Team Officer REQ05199 JDPS (Welsh).docx Childcare Offer Support Team Officer REQ05199 JDPS (English).docx Reasons to Work for Neath Port Talbot Council.pptx
Contract: Temporary maternity cover until 31st March 2027.
We are currently seeking a highly motivated individual to join our busy team as a Childcare Offer Support Team Officer, working as part of the Family Information Service.
The Neath Port Talbot Family Information Service is committed to delivering high-quality, accessible, and impartial information to families and professionals about a broad spectrum of family services, resources, news, and events across NPT. Our team works closely with parents, carers, and childcare providers to ensure the Childcare Offer for Wales is delivered efficiently and in accordance with Welsh Government standards. We strive to support parents through the application process, actively promote the Offer, and tackle any barriers to engagement.
We provide both telephone and email support to parents, carers, and childcare providers, ensuring queries are answered promptly and effectively. Joining our team means contributing to a vital service that makes a real difference to families across Neath Port Talbot.
As a Support Team Officer you will join a busy team to assist with all aspects of the administration and monitoring of the Childcare Offer for Wales Programme in Neath Port Talbot.
You must be able to work well as part of a team, be highly motivated, and have good communication skills.
Your daily routine will be:
* Processing all aspects of Childcare Offer application forms
* Checking eligibility of families for the Childcare Offer
* Data collection, collation and submission of statistical information for Welsh Government
* Liaising with childcare providers and families to address any challenges or issues encountered as part of their use of the Childcare Offer
* Answering telephone calls and queries from parents, partners and other local authorities
* Maintaining records on the Childcare Offer database.
Do you have:
* Experience of providing administrative support
* Excellent call handling and customer service skills
* Excellent IT skills and experience of using databases
We would welcome those with experience in the following roles:
* Admin/business support
We believe in rewarding and recognising our colleagues’ efforts and achievements. We also believe that there’s life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need.
Choose to work for us and you’ll be rewarded with a range of attractive benefits and support to help you live your best life.
* Hybrid working (in some roles) and flexible working schemes to improve your work life balance
* Benefit from a competitive employee package with a remarkable 22.4% employer pension contribution
* Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years’ service (not forgetting the additional 8 bank holidays too)
* Access discounted gym membership with Celtic Leisure
* Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment
* Purchase a new car through Tusker salary sacrifice scheme
* Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.
If you would like to start a rewarding career with a company that values and invests in its employees and you have the necessary experience and qualifications, this could be your dream job and we would love to hear from you.
Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Our schools/employees are equally committed to ensuring the safety and protection of all children and young people/vulnerable adults and will take action to safeguard their wellbeing.
The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.
Welsh Language Requirements
Welsh Language skills are desirable.
Additional Information
Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English.
We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans. In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Please note that applicants must meet all the essential criteria, as shown in the person specification, to qualify for a guaranteed interview. If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you. Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.
At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot.
We are committed to providing training opportunities and the professional development of all our employees.
We look forward to welcoming you to Team NPT.
Gofynion Iaith Gymraeg
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