A well-established general insurance business, authorised and regulated by the FCA, is looking for an experienced Senior Recovery Claims Handler to take ownership of complex and higher-value motor recovery claims at its busy office on the outskirts of Bolton (Egerton). Full-time, permanent.
If you have substantial experience in technical motor recovery claims and want a senior, technical role with a forward-thinking company that supports your career progression and rewards your achievements, this could be the one.
What you'll be doing:
- Manage a caseload of motor recovery claims from first notification through to final settlement, including complex and disputed-liability matters
- Act as a technical referral point and support coaching of less experienced colleagues
- Deliver excellent customer service, handling queries and complaints professionally
- Assess claims accurately and escalate any suspected fraud or irregularities
- Handle all claims in line with FCA, FOS, GDPR and internal compliance standards
- Maintain accurate records and support reporting and KPI tracking
- Work collaboratively with colleagues and Team Leaders to manage workload and service levels
- Support continuous improvement and contribute to team objectives
What you'll bring:
- Substantial experience in technical motor recovery claims, including complex settlement negotiations
- Clear, confident communication, written and verbal, with a customer-focused approach
- Calm under pressure, able to prioritise and meet deadlines
- Strong knowledge of FCA, FOS and recovery claims regulations
- Confident with Excel, Word and Outlook, and comfortable interpreting reports and KPIs
- CII Certificate held or in progress preferred - completion supported
What you'll get:
- Sociable hours - Monday to Friday, 9am-5pm (35 hours), with flexible working patterns available
- Increased holiday allowance with length of service, plus your birthday off and a half-day for seasonal shopping
- Holiday sell scheme and contributory pension
- Support with industry-relevant qualifications
- A cash bonus for going above and beyond
- Free on-site parking, casual dress with free branded clothing, and a cycle-to-work scheme
- Discounted sports and social activities, and trained mental health and first-aid staff on-site
If this sounds like you, apply now with your CV