Join our Team at Finlake Holiday Park!
Location: Finlake Holiday Park, TQ13 0EJ
Salary: £35,000
Hours: Full-time, 40 hours per week
Job Type: Permanent
Are you a natural leader with a passion for creating unforgettable
guest and owner experiences?
At Haulfryn, we pride ourselves on delivering exceptional stays that inspire
loyalty, joy and connection. We’re now looking for a Customer
Relations Manager to lead our dedicated team at Finlake Holiday Park, ensuring every
owner, guest and member enjoys a seamless and memorable experience from arrival
to departure.
This is a fantastic opportunity for a confident, people-focused
professional who thrives on building relationships, driving service excellence
and leading with care.
Why Join Us?
We believe in rewarding your hard work with a supportive and
inspiring environment. Here’s what we offer:
* Competitive Salary
* Discounted Holidays at our picturesque UK holiday resorts
* Discounted Meals at on-site restaurants
* 30 Days Holiday (including bank holidays), increasing
to 35 days with service
* Company Sick Pay
* Pension Scheme & Life Assurance
* Continuous Training & Development Opportunities
* Be part of a company with 90 years of family values and a commitment
to sustainability
What You’ll Do
As Customer Relations Manager, you will:
* Lead, coach and develop the Customer Relations team to deliver
exceptional service and fulfil their potential.
* Oversee the day-to-day delivery of owner, member, and guest
experiences across the park.
* Manage key guest services including reception, concierge and
cleaning partners to ensure consistent standards.
* Proactively communicate with owners and guests, sharing
updates, stories and information in engaging ways.
* Resolve customer queries and complaints professionally
and efficiently, implementing continuous improvements.
* Oversee all relevant systems and registers (e.g., ANPR, Freshdesk,
owner and guest records) to maintain accuracy and compliance.
* Coordinate local marketing, membership communications and
community events.
* Support financial administration tasks including petty cash, debt
management and credit reconciliation.
* Ensure compliance with health, safety and security
procedures, working closely with the security team.
* Deputise for the Park Manager when required.
Who We’re Looking For
You’ll bring:
* Proven experience leading and developing a customer
service or guest relations team.
* Excellent organisational, communication, and interpersonal skills.
* A proactive, calm, and professional approach to
problem-solving and service recovery.
* Experience in hospitality, leisure, or property environments (advantageous
but not essential).
* Strong computer literacy, including Microsoft Office and
familiarity with customer management systems.
* Confidence handling sensitive information and maintaining
confidentiality.
* A passion for creating exceptional experiences for customers
and colleagues alike.
* Full UK driving licence (preferred).
Why Choose Haulfryn?
With 90 years of expertise, we’re proud to be one of the UK’s
leading holiday resort operators. What sets us apart?
* Exceptional Locations: Work in a place that inspires.
* Family Values: Join a supportive,
community-focused team.
* Nurturing Nature: Sustainability is at the heart of
what we do.
If you’re ready to lead with warmth, confidence and purpose and to make a
real impact – we’d love to hear from you.
Apply today to join Haulfryn as Customer
Relations Manager at Finlake Holiday Park.
In line with the requirements of the Immigration, Asylum and
Nationality Act 2006, all applicants must be eligible to live and work in the
UK. Documented evidence of eligibility will be required from candidates as part
of the recruitment process.