We have an opportunity for a Telematics Product Administrator based in Chippenham HQ, with hybrid working available. This is a permanent role with a salary of £29,000.
Role Overview
Job Role: Telematics Product Administrator
Location: Chippenham HQ (Hybrid working available)
Salary: £29,000
Contract: Permanent
What You’ll Do
* Administer telematics products, supporting customer onboarding, account setup, system configuration, dashboards, and rule sets.
* Load vehicles into telematics platforms and Holman Insights; schedule reports, tasks, alerts, and customer specific configurations.
* Order telematics hardware (devices, harnesses, dashcams), raise POs, create/reconcile supplier payments and customer billing with Finance.
* Coordinate hardware delivery and installation with customers and third-party installers.
* Validate device–vehicle pairings (VIN/VRN/device checks); manage hardware additions, removals, and re installations.
* Provide Tier 1 support (login issues, device faults), raising Tier 2–3 tickets as needed.
* Maintain issue logs; liaise with internal teams (e.g., Finance for pricing/invoice queries).
* Ensure compliance with agreed processes and GDPR.
* Support sales and account management when SME is unavailable.
* Perform additional product administration (e.g., device transfers from other resellers).
What We’re Looking For
* Strong coordination, scheduling, and workflow management.
* Ability to manage POs, payments, logs, and structured admin processes.
* Good prioritisation across onboarding, hardware deployment, and support tasks.
* Confident stakeholder management (internal/external).
* Excellent communication and customer‑facing skills.
* Proficient with MS Office.
* Previous admin experience essential; automotive experience desirable.
* Full product/technical training provided.
Education and/or Training
* GCSEs/A‑Levels or equivalent, including English and Maths.
* Further education in Business Administration (desirable but not essential).
* Automotive Industry experience (preferred).
* Demonstrated ability to manage stakeholders and customers (preferred).
Benefits
* Health Insurance
* Dental Insurance
* Life and Disability Insurance
* Flexible Spending and Health Savings Accounts
* Employee Assistance Program
* Retirement Plan
* Paid Time Off — 26 days plus Bank Holidays
* Tuition Reimbursement
* Health Cash Plan
* Free onsite yoga and massage
* Bonus scheme
* Social events and recognition
* Career Development Support
Work Eligibility
You must have the right to remain and work in the UK. You must disclose any previous convictions or cautions, including unspent ones, at the point of application. We do not provide visa sponsorship for these positions.
Equal Employment Opportunity
Holman UK is an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, people living with disabilities, and any other groups that could bring diverse perspectives to our business. Holman provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting and hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.
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