Head Office - Wonderfield Group
Contract: Full Time
Salary: £50,000 - £55,000
Contracted Hours: 40
The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan with a market cap of $5.5b and whose aim is to become the worlds largest food company, a position from which we can eradicate hunger and poverty from around the globe. We operate restaurants, factories, and thousands of sushi kiosks and have recently built a successful cut fruit business, Snowfruit. Combining this with the three businesses previously owned by Zensho, AFC, Sushi Circle and Sushi Take, results in annual sales of $2.5b and Ebitda in excess of $140m a year with an ambitious growth trajectory.
**The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan with a market cap of $5.5b and whose aim is to become the worlds largest food company, a position from which we can eradicate hunger and poverty from around the globe. We operate restaurants, factories, and thousands of sushi kiosks and have recently built a successful cut fruit business, Snowfruit. Combining this with the three businesses previously owned by Zensho, AFC, Sushi Circle and Sushi Take, results in annual sales of $2.5b and Ebitda in excess of $140m a year with an ambitious growth trajectory.
Overview of the role:**
Responsible for service management and providing high quality, effective and professional, services to business lines/units that fall within its service management remit. The role requires that the IT Support Analyst is responsible for troubleshooting, installation, application support, testing, maintenance, documentation.
The role will be a combination of BAU Support and project work.
Key Accountabilities:
* Knowledge of ITIL framework and Incident/Change management, qualifications preferred.
* Excellent analytical and communications/written skills (verbal/written).
* Strong inter-personal skills.
* Ability to work in a team environment.
* Proven ability to work well under pressure and to multiple deadlines, practical thinker.
* Telephone and reporting skills are required especially when liaising with third party support to achieve problem resolution.
* Change management – adheres to correct procedures to ensure that any changes are carried out successfully.
* Problem management – liaises with relevant parties to achieve a resolution.
* Project management – experience of managing or working on projects.
* Knowledge of Office365 suite, VPN and connectivity tooling, Windows Desktop OS, Endpoint protection software, Printing technologies, Epos Systems, Cisco Meraki.
* Experience of cloud technologies.
* In-depth knowledge of Azure administration and deployment.
* Good HP hardware knowledge
* Day-to-day delivery, optimisation, and improvements of systems processed and data.
* Improving IT service processes and procedures
* New sites delivery.
What you'll need:
* Excellent 2nd line IT support experience, with ideally some basic 3rd line IT experience.
* Office 365, Active Directory, Azure, AD, Windows 10 & 11, SharePoint, Teams, Intune, etc
* Excellent communication and customer service skills.
* Driving Licence.
We're proud to offer:
* Fantastic hybrid working e