Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.
We believe that every life deserves world class healthcare.
Job Summary
Salary:
£30,000 - £32,000 (Depending on Experience)
Hours:
Monday to Friday, 8am - 4am or 9am - 5pm (37.5 hours per week)
Location:
33 Grosvenor Place, London, SW1X 7HY
Contract:
Full-Time & Permanent
What are we looking for?
Cleveland Clinic London are looking to recruit a Pathology Administrator to join our Pathology and Labs Team.
You will provide departmental administrative support of the highest quality to the CCL Pathology team, performing a variety of duties such as handling telephone calls, liaising with patients, liaising with consultants, liaising with our 3rd Party Pathology Provider partners, scheduling and dealing with all related correspondence, trouble shooting issues.
You will also perform an integral role in assisting the Pathology Point of Care Co-coordinator in managing CCL POC service provision as well as deputising for them in their absence.
The role will also require effective trouble shooting capabilities, critical thinking skills, the ability to effectively manage time and priorities as well sensitive and empathic communication skills to communicate with patients, consultants and other caregivers to provide a world class service and patient experience.
What makes us different?
Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, 'Caring for life, researching for health, and educating those who serve', assures our unwavering commitment to professional development.
What will your duties include?
* Manage and prioritize multiple assignments simultaneously and effectively under the direction of the Pathology Contracts Manager and Clinical Institute Leadership.
* Correspond with Consultants and Consultants' secretaries via telephone, e-mail and letter.
* Compose and prepare a variety of correspondence (e.g., medical reports, forms, presentation materials, messages, meeting minutes etc).
* Provide support and assistance for the Pathology POC Coordinator and deputize in their absence.
* Provide POC training to clinical caregivers and troubleshooting POCT analysers.
* Provide operational support under the direction of the Transfusion Practitioner which may entail acting on behalf of CCL Transfusion Team.
* Attend all CCL facility sites and MOBs as and when required including the hospital, office buildings and outpatient buildings.
* Communicate effectively with other relevant Pathology Laboratories, hospital departments and professionals (etc.) to facilitate the patient journey.
* Arrange and schedule meetings and take meeting minutes as required.
* Using in-house electronic medical records system (EPIC); navigating the hospital database system to effectively and accurately obtain and review patient information.
* Maintain patient confidentiality and always adhere to data protection principles.
* To work collaboratively within a team and provide coverage to other service lines/consultants as needed in the absence of colleagues within the medical secretariat team.
* Other duties assigned.
What we need from you?
* Experience of using Electronic Medical Records Systems is (essential)
* Experience of UK Pathology regulations and Accreditation standards (essential)
* Experience with working within a Pathology Service setting within an administration role (essential)
* Biomedical Scientist Degree (preferred)
* HCPC registration (preferred)
* Administration qualifications (preferred)
* Post grad qualifications (preferred)
* Experience working in a private healthcare setting (preferred)
What we can offer you?
As a private hospital with no shareholders, we reinvest all profits back into our organisation. This allows us to provide meaningful, tailored support and development opportunities for our caregivers - alongside a range of benefits, including:
* 25 days annual leave plus Bank Holidays
* Double-matched salary exchange pension – contribute 5% and we'll contribute 10%
* Private Medical & Dental Insurance
* Life Assurance
* Season Ticket Loan & Cycle to Work schemes
* Workplace Nursery Scheme
* Wellbeing Hub with mental health, coaching and EAP support
* Earned Wage Access - get early access to part of your pay when needed
* Access to discounts on food, retail, and more
Who we are?
Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.
With over 100 years of history, our "Patients First" philosophy is at the heart of everything that we do.
If you would like to know more, please email
Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.
Disclosure and Barring Service (DBS) Check
This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.
"Let's deliver World Class care together"
As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.