HR Business Partner - 12 month FTC
* £55,000 - £65,000
* 12 month FTC - Possibility to go permanent
* Hybrid - 2 days on site
* ASAP start
* Merseyside
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
About the Role
We are seeking an experienced HR Business Partner (Generalist) to join our People team on an interim basis during a period of organisational change and increased operational demand.
This is a key role supporting a complex, unionised environment, where you will partner closely with leaders to deliver pragmatic, people-focused solutions. You will play a critical part in embedding within the business, building strong relationships, and driving HR initiatives that support both immediate and long-term goals.
The role will partner directly with the Chief Customer Officer, supporting key service areas including Contact Centre, Neighbourhoods, Income and Communities. A core focus of the role is improving the customer journey and outcomes through effective people strategies, making this an excellent opportunity for individuals with transferable experience from customer-centric environments such as sales or retail.
Key Responsibilities
* Act as a trusted HR Business Partner to senior stakeholders across designated service areas, providing embedded business partnering and aligning to organisational objectives
* Provide hands-on support across a full generalist remit, using people data, dashboards and KPIs to identify trends, diagnose issues and recommend targeted interventions to improve service, performance and culture
* Lead and support change programmes, organisational development initiatives, and organisational design reviews, including workforce planning and headcount management
* Manage complex employee relations casework, including high-volume absence, disciplinary and performance cases
* Work effectively within a unionised environment, supporting union relationship management and formal consultation processes
* Lead recruitment activity within service areas, including briefing, attraction, assessment, selection and candidate experience
* Drive wellbeing initiatives and delivery across allocated service areas
* Lead colleague engagement activity, including employee voice initiatives and follow-through actions
* Embed organisational values, behaviours and frameworks at an operational level
* Monitor and improve employee engagement and satisfaction, including closing the loop on engagement or happiness index actions
* Own and improve customer satisfaction from a people perspective, embedding a culture of customer excellence
* Support the rollout of People/HR initiatives at service level, particularly across engagement, leadership and customer excellence
* Collaborate with the wider People team to ensure consistent xsngvjr and high-quality delivery of HR services
* Embed within the business to understand operational challenges and deliver practical, commercially focused solutions
About You
We are looking for a confident, credible HR professional who can quickly build trust and deliver impact.
Essential:
* Proven experience as an HR Business Partner / Senior HR Generalist
* Strong background in unionised environments
* Experience delivering change programmes
* Ability to manage a high volume of ER cases, particularly absence management
* Strong stakeholder management skills with the ability to influence and gain buy-in
* Hands-on, pragmatic approach
Desirable:
* Experience within housing, manufacturing, or similar operational sectors
* Experience in organisations undergoing transformation or growth
* CIPD qualification (or equivalent)