Overview
EPOS Account Manager (Office & Field-Based) – Existing ICRTouch & LCG Clients – UK Wide
Location: Hybrid - West Bromwich HQ & UK-wide client visits. Ideal for candidates based in Birmingham, West Midlands, Black Country, Worcestershire, Warwickshire, Staffordshire, or Shropshire.
Salary: Competitive basic circa £35K (negotiable) + performance-related bonus/commission - OTE circa £60K+
Benefits: Company pension, team socials, client entertainment opportunities, career progression
About the Role
Applause IT is recruiting on behalf of a leading EPOS technology provider specialising in ICRTouch systems and LCG Payment Solutions.
We are looking for a proactive, customer-focused EPOS Account Manager to manage and grow relationships with our existing client base across the UK. This is not a new business role - your focus will be on retaining clients, maximising the value of their EPOS systems, and identifying opportunities for expansion.
You'll work closely with clients post-installation, maintaining long-term relationships, supporting multi-site projects, and driving upsell of additional products and services.
Key Responsibilities
* Manage and nurture a portfolio of existing EPOS clients nationwide
* Maintain regular contact via phone, Teams, and on-site visits
* Identify upsell and cross-sell opportunities, including:
o LCG Payments integration
o Handheld devices & kitchen screens
o Stock control modules
o QR order-to-table solutions
o Support packages and licences
* Ensure contract renewals and high client retention
* Collaborate with internal teams (support, projects, payments) to deliver a seamless service
* Conduct UK-wide client visits as required
* Support multi-site expansion opportunities
* Keep CRM updated with client activity and pipeline
About You
* Proven account management experience in EPOS or hospitality technology
* Strong relationship-building skills with commercial awareness
* Comfortable with UK-wide travel and holding a full driving licence
* Organised, proactive, and commercially focused
* Motivated by client satisfaction, retention, and business growth
Benefits
* Competitive salary + performance-related bonus/commission
* Company pension scheme
* Regular team socials and company events
* Access to sports clubs and client entertainment opportunities
* Long-term career progression within a fast-growing EPOS & payments specialist
Ready to take your EPOS account management career to the next level? Apply now to join a team that values client success and growth
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