Overview
Resident Host - Liverpool
Location: Liverpool
We're looking for an exceptional Resident Host to join our front-of-house team in Liverpool! As the first point of contact for our residents and visitors, you'll play a crucial role in creating a welcoming, home-like atmosphere from the moment people arrive.
Responsibilities
* Welcome & Host - Be the friendly face greeting residents and visitors as they arrive and depart, ensuring everyone feels at home
* Customer Service Excellence - Handle all day-to-day enquiries from maintenance requests to parcel deliveries with charm and professionalism
* Property Management - Conduct apartment tours, manage leasing enquiries, and maintain communal spaces to the highest standards
* Community Building - Actively engage with residents to build lasting relationships and help organise community events
* Operations Support - Coordinate repairs, manage bookings for communal spaces, handle guest access arrangements, and oversee move-in/move-out processes
* Managing reception and communal workspace areas
* Conducting property tours and handling leasing enquiries
* Coordinating maintenance requests and contractor arrangements
* Processing parcel deliveries and secure mail distribution
* Monitoring gym and communal areas for safety and proper use
* Maintaining accurate records on CRM systems
* Supporting emergency procedures and health & safety protocols
* Organising and assisting with resident events
Qualifications
* Exceptional people skills - You're naturally charming, courteous, and well-presented
* Highly organised - You thrive in a fast-paced environment and can juggle multiple tasks efficiently
* Flexible - You're comfortable working varied hours on flexible shift patterns
* Solution-focused - You approach every enquiry with a "can do" attitude
* Standards-driven - You're committed to exceeding expectations and maintaining the highest service standards
This is a fantastic opportunity for someone passionate about hospitality and community building to make a real impact in a dynamic, high-volume environment.
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