We are driven by passion and great people who share our enthusiasm for trying to make the world a better place, our friendly team includes individuals with backgrounds in military, aviation, and law enforcement. Our experience brings first-hand insight into frontline operations in the air and on the ground to enable cutting-edge concepts for improving the service that we deliver.
In essence, they are our true north that help us to navigate our organisation through prosperous times as well as uncertain periods. Whilst we celebrate the diversity of the people we work with, there are certain values and attributes all of us share whatever your background, these are the qualities we are looking for in the people we hire: Commitment, Positive Realism, Ethics, Accountability, Humanity, Quality, and Delight.
The Customer Success Manager acts as a key member of the customer team, reporting to the Customer Success Lead. The successful candidate will have a proven track record in start-up/scale-up environments and will be responsible for onboarding and supporting product adoption within our existing account base.
Proactively advocate for the customer's success by representing their voice and needs across all internal departments, while also acting as a key partner in helping them maximise the value of Airbox.
Develop and build deep relationships with customer programme managers and operators, and develop them into Airbox champions and advocates.
Deliver onboarding to new customers and ongoing training in line with service agreements.
Work closely with the sales organisation to share where there are account risks or opportunities identified.
Own the contract renewal process and ensure consistent growth within accounts.
Identify and action opportunities for proactive outreach where there are indicators for account risks and opportunities (for example, user inactivity, product adoption opportunities).
Demonstrated success as a Customer Success Manager.
Experience thriving in a fast-paced, dynamic environment where priorities can shift quickly.
Commercially Savvy: Not a sales role, but you are commercially experienced in working on renewals and nurturing growth opportunities.
An expert collaborator, you partner with internal teams to proactively solve client issues and deliver a seamless customer experience.
Passionate about delivering exceptional customer experiences and building long-term relationships.
Up to 40,000 depending on experience.
~ A dynamic, flexible and fun scale-up work environment with a highly talented team
~26 days holiday per year, plus public holidays
~ Private medical cover with Bupa for all our colleagues, as well as a Wellbeing Allowance each year
~ Pension scheme, offering up to 6% matching contribution
~ Electric Car Scheme
Flexible & Hybrid Working: We said you'll get freedom to work in a way that is best for you, and that extends to being in the office or not.
Work better from home? Prefer the office? When you visit the office you wont just find rows and rows of desks. No, youll find our colleagues meeting on the walking pads, having planning sessions over a game of tennis table or grabbing a bean bag in our Quality collaborative space - thats right we live our values so much, we named our meeting spaces after them.
Whether you're fitting in a spin class or the school run, you'll have the flexibility for whatever matters most. Please dont keep pulling the attention of our Support team from our customers.
com, should we have anything we need additional support on we will reach out to you.