Job Title
Operations Specialist 32 – Employee Relations (ER)
Location
Britannia House
Employment Type
Full time
Contract Type
Permanent
Hours Per Week
37.5
Salary
Competitive salary plus benefits.
Category
HR Generalists
Closing Date
4 June 2026
Overview
As an ER Operations Specialist, you will provide expert employee relations advice and guidance, primarily over the phone to line managers on Asda’s people policies and processes. You’ll deliver end‑to‑end case‑management support in all employee relations cases, ensuring compliance with policy and GDPR, and will also undertake project work as required.
Key Responsibilities
* Provide coaching and support to line managers to proactively manage ER issues and develop their ER and people‑management skills while mitigating risk.
* Undertake stakeholder management for cases, outlining foreseeable risks and ensuring effective resolution.
* Highlight themes and trends from case‑management activity, including management capability and policy development areas.
* Maintain accurate and comprehensive records of all ER support and interactions within the ER case‑management systems, producing high‑quality written work tailored to meeting audience needs.
* Build positive working relationships with policy, legal and other key stakeholder groups.
* Maintain knowledge of employment legislation and Asda people policies to advise on best practice and procedure, utilising tools and templates to ensure correct policy adherence.
Qualifications and Experience
* CIPD qualification (Level 5+ up to 7) or equivalent desirable but not essential.
* Excellent knowledge of UK and Northern Ireland employment legislation and ability to apply it in practice.
* Proven ER subject‑matter expertise demonstrated through previous experience of managing and resolving complex ER cases.
* Sound judgement, empathy, and commercial acumen to discuss alternative options.
* Ability to coach, mentor and, where required, challenge and influence line managers to resolve ER cases while providing excellent customer service.
Workplace
Hybrid working: 3 days per week in the Leeds office, Britannia House (Morley) and 2 days from home.
Benefits
* Discretionary company bonus
* Company pension up to 7% matched
* 15 % colleague discount in store and online
* Free access to wellbeing services (e.g., Stream, 24/7 virtual GP, counselling, health and dental cash plans, and a 24/7 employee assistance helpline); discounted services and activities from airport parking to theme parks and cinemas.
* Asda Allies inclusion networks, supporting inclusion of diverse talent.
* Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for fertility treatments.
Diversity and Inclusion
We are passionate about creating a diverse and inclusive workforce representative of the communities we serve, and we encourage diverse talent to join Asda.
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