Service Delivery Professional (12 Month Contract)
Siemens Nottingham, England, United Kingdom
We know that a business only thrives if our people are thriving. That’s why we always put our people first. Our diverse and collaborative team is here to support you and challenge you to grow in many ways. Who knows where our joint journey will take you?
We're currently looking for a Service Delivery Professional to join us on a 12 month fixed term contract basis.
As a Service Delivery Professional, you’ll play a pivotal role in shaping the customer experience across our Energy Services portfolio. Working closely with Sales and Operational teams, you’ll oversee the full consumer customer journey—ensuring proactive, high-quality service delivery that meets contractual and industry standards. You’ll be the voice of the customer within Siemens, driving performance, influencing change, and delivering tangible value.
Key responsibilities
* Leading the end-to-end service delivery for key customer accounts in the UK Energy Market.
* Building strong customer relationships through proactive communication and regular review meetings.
* Driving operational performance and continuous improvement across teams.
* Handling customer issues, complaints, and service credits with confidence and ownership.
* Using data and feedback to influence change and enhance the customer journey.
* Collaborating with Sales and Customer Success to support onboarding, renewals, and rollouts.
Qualifications
* Proven experience in customer-facing roles with excellent communication skills.
* Strong analytical skills and proficiency in Microsoft Office tools.
* A growth mindset with a passion for process improvement and stakeholder engagement.
* Confidence in decision-making and autonomy in managing customer portfolios.
* Desirable: Knowledge of the UK Energy Market and Lean methodologies.
Benefits
* 2 to 3 days of remote working per week.
* An environment where everyone can bring their whole self and feel a sense of belonging.
* A wide variety of learning & development opportunities.
We are fully committed to providing equal opportunities and building an inclusive workplace where a broad range of backgrounds and perspectives thrive. We embrace the many ways people think, learn, and experience the world—because we know that diverse minds drive innovation. So that we can support you to be your best during the application and interview process, please let us know if you have any specific requirements.
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