We are working with a well-established organisation seeking a Customer Service Executive to join their team. This role focuses on delivering high-quality customer service, ensuring orders and enquiries are handled accurately and within agreed timeframes, and acting as a professional first point of contact for customers while supporting the wider commercial team. Key Responsibilities: Accurately process customer forecasts and orders within agreed timeframes using internal systems Maintain system data to ensure accuracy, regularly reviewing customer and order information Respond to customer enquiries in a professional and timely manner Keep customers and internal stakeholders informed of any risks to agreed delivery dates Manage customer enquiries, identifying and escalating potential commercial opportunities where appropriate Handle returns in collaboration with relevant internal teams Generate and analyse reports from internal systems to provide useful insights for colleagues Support colleagues with quotation responses Maintain sufficient product and service knowledge to deliver effective customer support Key Requirements: Experience managing orders using internal systems (e.g. ERP or similar platforms) Previous customer service experience Proficiency in Microsoft Excel Strong written and verbal communication skills Excellent attention to detail Experience within a technical or product based environment is advantageous but not essential Working hours are 08:30 to 17:00 Monday to Thursday and 08:30 to 14:00 on Friday. If the role is of interest please apply or speak with Katie in the Northallerton office.