Job Description
Temporary Customer Service Administrator | Birchwood | 3 months with potential for extension
Start Date: 13th AprilHours: 8:30am - 5:00pm, Monday to Friday
Location: Fully office-based (Birchwood)
Pay: £26,000-£28,000 (paid hourly and dependent on experience)
About the Role
I'm looking for a proactive and organised Customer Service Administrator to join my client's busy Customer Services team for a 3-month temporary assignment. Reporting to the Customer Service Manager, you will play a key role in providing exceptional service to customers.
This role is fast-paced and heavily inbox-focused to begin with, managing a busy shared inbox and handling a variety of general enquiries. You’ll also support with processing orders and resolving customer queries, ensuring customers are kept fully informed at every stage.
Key Responsibilities
* Act as a main point of contact for customer enquiries via email (occasional phone work, this is not a call centre role).
* Process customer orders and requests quickly and accurately.
* Manage and monitor a busy shared inbox, prioritising messages effectively.
* Handle customer queries regarding stock availability, product information, delivery updates and changes.
* Liaise with the logistics/operations team to chase and track outstanding orders.
* Keep customers updated on any delays or changes to their delivery schedule.
* Work closely with the sales team to support customer requirements.
* Provide outstanding service to ensure a positive customer experience.
About You
* Previous experience in customer service or administration (ideally within an office or order-processing environment, not a call centre).
* Strong communication skills and a customer-focused mindset.
* Excellent attention to detail and accuracy.
* Able to work well in a busy, team-focused environment.
* Confident using email, CRM/order management systems, and Microsoft Office.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #4783899