Job Title: MSK Coordinator
Location: 2 Hayland Street, Sheffield, S9 1BY - Hybrid after training
Salary: £24,242.40 per annum
Contract Type: Permanent
Hours: Full time, 37 hours, Monday to Friday
About Us
Optima Health are the UK market leader of Occupational Health and Wellbeing services. Our heritage can be traced back to 1947 where we were pioneers in the provision of Occupational Health and have led the way ever since, bringing new and innovative solutions to employers across the UK. We can offer unrivalled clinical expertise and industry leading tailored solutions to our clients. We work with over two thousand businesses, in various industries, and our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people.
Optima Health not only provide an excellent package, but we also offer a structured induction and training programme in your first few weeks. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey. We are committed to making this a really great place to work, so together, we live by our values; We are one team, we do the right thing, we are shaping tomorrow, and we are never too big to care.
Role Summary
This role consists of four key elements, which will comprise a typical working week:
Delivering a musculoskeletal assessment for an employee over the telephone, full training and support to complete these assessments will be provided.
Delivering Health Conditional assessment for an employee over the telephone.
Providing scheduled Display Screen Equipment (DSE) assessments to employees.
Day to day support for the MSK Department and support to the MSK Lead.
Main Duties and Responsibilities
Processing new case referrals onto the case management system
Scheduling appointments
Completing DART musculoskeletal triage with employees
Providing confirmation correspondence and telephone updates to clients and employees
Logging all activities and notes within the case management system and/or tracking system
Managing customer enquiries
Manage complaints in line with Optima Health's complaint handling process.
Completing DSE assessments and related reports to the standard required
Experience, skills and knowledge required for the role
Previous administration or coordinator experience
Excellent written and verbal communication skills
Good attention to detail
Able to meet targets and deadlines
Solutions focused
Good IT / PC skills including Microsoft packages
What Can We Offer You?
Competitive salary
25 days annual leave, plus bank holidays
Buy and sell holiday scheme
Pension scheme
Health Cash Plan
Career progression opportunities
Employee Assistance Programme
Cycle to work scheme
Eye care test vouchers
Flu vaccination scheme
Employee discount scheme
Life assurance
Professional registrations fees paid
Clinical Training Academy
Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation