Description The Senior Engagement Manager will be accountable for the design and delivery of an integrated engagement approach across communications, events and colleague capability development. The role ensures that colleagues, customers and stakeholders are informed, engaged and prepared to deliver the strategy of Business Banking, particularly through periods of transformation and strategic change. This is a new role within Business Banking and the Senior Engagement Manager will play a critical role in shaping and delivering the Business Banking engagement strategy across communications, events and colleague capability development. Reporting to the Director of Business Management, the role is designed to ensure engagement activity is purposeful, coordinated and aligned to business priorities, enabling effective execution, readiness and long‑term capability uplift through a period of significant growth. As we continue to evolve, the scale and complexity of the engagement we need to deliver is growing. We’re looking for an inspiring engagement leader to drive impact in a fast-paced environment. You’ll play a critical role in delivering practical high-quality communications, events and learning experiences that help our Business Banking colleagues perform at their best and keep our customers engaged. Across internal business banking communications, internal and external customer-facing business banking events and colleague learning, you’ll be accountable for the whole cycle, from needs analysis through to design, delivery and evaluation, using data, technology and AI to enhance learner experience, efficiency and capability. We are happy to consider flexible working approaches to help you perform at your best. At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our London or Northampton office. If you are aligned to our Glasgow or Edinburgh hub (as this is your nearest location), there will be a need to regularly connect with colleagues for collaboration events. This is anticipated to be weekly in Glasgow or Edinburgh. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. Virgin Money is now part of Nationwide Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years. You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application. Responsibilities What you’ll be doing The Senior Engagement Manager is accountable for shaping and leading a strategic, enterprise‑wide engagement capability spanning communications, events and colleague capability development. Operating with significant autonomy and influence, translating the Business Banking strategy into cohesive engagement, readiness and capability outcomes the role holder will provide strategic direction on internal and external communications, ensuring clarity, consistency and appropriate tone across all channels whilst establishing disciplined communication planning, timing and evaluation across the end-to-end of Business Banking. In addition, you will partner closely with Group Communications, Policy, HR and Business Leadership to ensure communications meet regulatory, brand and colleague standards through ownership of the design and delivery of high‑impact engagement events for colleagues and customers, including leadership forums, strategy briefings, milestone moments and learning‑led events. You will ensure events are purpose‑led experiences, tightly linked to strategy, capability uplift or change readiness rather than standalone activity. You will be required to build strong relationships with ExCo, senior leaders and functional heads, acting as the single point of accountability for engagement effectiveness and represent engagement perspectives in senior decision‑making forums to ensure people and customer impact is considered alongside delivery and commercial outcomes. Furthermore, you will oversee the design of learning journeys that support strategic roll‑outs, operating model change and system or process transformation and lead the engagement aspect of training and capability programmes, with a focus on accelerated development, strategic priorities and future‑ready skills, partnering with Learning teams to align engagement programmes with measurable outcomes such as readiness, performance and confidence. About you As a minimum you’ll have/be: Leadership experience and skilled in people development and performance management, with a track record of leading and motivating successful teams An experienced all-round marketing, communication or learning and development professional, having worked across a range of roles across different disciplines Sound business and commercial acumen, including experience in developing strong business cases Experience defining and shaping distinct tone of voice An exceptional and broad understanding of marketing, communication or learning and development, function, activities, tools and techniques An active interest in marketing, communication or learning and development, with finger on the pulse of the latest best practice, engagement trends and developments across multiple disciplines, with the ability to use knowledge to make recommendations for Nationwide Confident at engaging the most senior stakeholders, supported by strong negotiation and influencing capabilities Confident representing Nationwide and Business Banking externally, with ability to build trusted relationships with a range of different external stakeholders Highly experienced at understanding, analysing and interpreting complex data and insight to inform strategy and decision making An ability to write and speak clearly and effectively, adapting your style to suit the audience, with experience of report writing and formal presentation creation An excellent communicator, able to understand and articulate messages, sentiments and expressions in a way that is appropriate to the context and impactful Excellent planning and organisational skills and ability to manage and own multiple competing priorities and deliverables Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. Qualifications The extras you’ll get There are all sorts of employee benefits available at Nationwide, including: 30 days holiday, pro rata Access to private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance-related bonus Training and development to help you progress your career A great selection of additional benefits through our salary sacrifice scheme Life assurance to provide peace of mind for you and your loved ones in the event of your death Wellhub – access to a range of free and paid options for health and wellness Up to 2 days of paid volunteering a year Banking – but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. What to do next If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. The hiring manager for this role is Steven Wardall, and the main recruitment contact is Amy Bright. Please note that should you be successful in securing this role, the job title on our internal systems will be Marketing & Corporate Affairs Senior Manager.