Position, ideal for a strong operational leader with a passion for service excellence, people development, and high standards. You will be responsible for ensuring exceptional day-to-day performance across gym and spa operations, driving consistency, quality, and commercial results while delivering an outstanding member and client experience.
Key Responsibilities
* Lead and manage gym and spa operations with a strong focus on operational excellence
* Set, maintain, and continuously improve service standards across all sites
* Develop, coach, and inspire management and frontline teams to perform at their best
* Ensure exceptional service delivery aligned with brand, contractual, and client expectations
* Oversee compliance with SLAs, health & safety, and operational policies
* Act as a key point of contact for client management, building trusted and professional relationships
* Monitor performance through KPIs, audits, and reporting, implementing improvements where required
* Manage budgets, labour, and resources effectively to meet operational and commercial targets
About You, Stockley Park | Pool | Bank Contract - Ad hoc £12.58 per hour At Nuffield Health, we pride ourselves on creating a safe and welcoming environment for all our members and visitors. From our swimming pool to our steam room, we're looking for someone to help keep customers.
Proven experience in a senior operational role
* Within gym, spa, or health club environments
* Extensive multi‑site management experience in residential or corporate health clubs
* Demonstrable exposure to SLAs and client‑facing contract management
* Strong leadership skills with a track record of team development and engagement
* High attention to detail with a passion for standards, quality, and consistency
* Confident, professional communicator able to work with internal and external stakeholders
* Organised, resilient, and solutions‑focused in a fast‑paced environment
What's on Offer
* Salary of £58,000 per annum
* Performance‑related bonus
* Opportunity to lead a high‑profile gym and spa operation in London
* Supportive, professional working environment within a premium brand
If you are a results‑driven operational leader with a passion for fitness, wellness, and people, we'd love to hear from you.
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