Title: Customer Growth & Success Manager
Location: Scotland, UK (with occasional travel to client sites)
Type: Full-Time
About Foodel
Foodel is helping restaurants, takeaways, and convenience stores launch their own branded ordering websites and apps. Unlike aggregators, we put power back into local businesses' hands — letting them control their margins, customers, and growth.
Role Overview
We are hiring a Customer Growth & Success Manager to onboard, support, and grow Foodel's client base in the UK. This role blends customer success with light sales responsibilities — ensuring every client not only signs up but also succeeds in getting orders and staying long-term.
Key Responsibilities
Onboarding & Activation
* Guide new clients through setup (menus, branding, domains).
* Train clients on how to use Foodel's toolkit to generate orders.
* Ensure every client gets their first 10–20 orders quickly.
Customer Success & Retention
* Build relationships with restaurants and stores; act as their main point of contact.
* Monitor client performance and proactively solve issues.
* Collect feedback and share insights with the Product & Growth Manager.
* Upsell value-added services (custom domains, QR ordering, kiosks).
Sales & Field Engagement
* Occasionally visit key clients to build trust and close deals face-to-face.
* Conduct demos and explain Foodel's benefits vs. aggregators.
* Support referral programs and local marketing activations.
What We're Looking For
* 3+ years in customer success, sales, or account management.
* Experience with SMBs (restaurants, retail, food, or SaaS preferred).
* Strong communication and relationship-building skills.
* Comfort with both digital tools (CRM, email, WhatsApp) and in-person meetings.
* Hands-on, proactive, and willing to "do what it takes" to make clients successful.
Why Join Us
* Be the local face of an ambitious SaaS startup.
* Blend customer success with entrepreneurial sales exposure.
* Competitive salary + commission/bonus for client growth.
* Career progression as Foodel expands across the UK.
Job Type: Full-time
Pay: £28,000.00-£40,000.00 per year
Benefits:
* Company pension
* Private medical insurance
* UK visa sponsorship
Work Location: In person