The role of a Accounts Receivable Credit Analyst Collection is responsible for the maximization of profitable sales over the shortest acceptable period and with the minimum of bad debt losses. The basic objective is to protect the company’s investment in receivables to provide the best possible return for the company from the borrowed invested in Accounts Receivable. And to provide financial, clerical, and administrative services to ensure efficient, timely and accurate payment of account under his or her control.
In Cash Collection you will....
1. Develop and maintain effective working relationships with the sales organization and customers to enhance collection efforts while ensuring repeat business.
2. Chasing debts by phone/email, speaking on behalf of the company requiring good communication/diplomacy/tact/negotiation skills. In a manner which creates the optimum cash inflow while at the same time ensuring continuity of business.
3. Initiate contact with business units & customers, and follow up as needed to obtain commitments for payment or unfulfilled customer payments
4. Maintain open communication with customer and field personnel to promote future business opportunities.
5. Develop and maintain effective working relationships with the sales organization and customers to enhance collection activity
6. Monitoring and control of debt/Aged debt overview: ensuring agreed terms are adhered to by customers.
7. Provide management accurate and timely reports on the status of collection of collection activity
8. Maintain both physical and digital records to support collection activity. This will include but not limited to: Collection notes, emails, customer responses and follow-up activities
9. Document customer commitments for payment
10. Document and communicate customer disputed items or complaints to appropriate SW personnel for resolution
11. Order release: ensuring conditions are met to confirm the release diligently requiring good judgement, following order release process flow.
12. Query management: to be addressed with customer service/sales and solved promptly to keep customer’s satisfaction and identify any root causes preventing reoccurrences
13. Month End Aged Debt reporting, including monthly review calls liaising with Finance Directors, Sales/Business Managers
14. Maintenance of the Sales ledger/Treasury/GL leader to ensure customer master file is up-to-date and accurate with adjustments (discount/bank charges/commissions/refunds/bad debt write offs) and payments/credit + debit notes requiring accounting skills (including rebates)
15. Establishment of credit terms and limits/Account Review/Customer Master Setups for new customers or increased business on existing accounts considering the risk involved and liaising closely with sales with for export credit knowledge of export documentation and other payment methods
16. GCSE Math's / English - A-C level would be preferable
17. 2 years Credit Control or Accounting background
Preferred:
18. CICM, CIMA, AAT studier, part qualified accountant or other relevant professional qualification.
19. 2 years Customer Services background
Internal Vacancy Announcement
This vacancy is advertised exclusively for internal candidates, with a closing date of Wednesday 16th July.
Interview dates: Proposed for the week commencing 21st July. Successful candidates will be notified in advance, allowing time to prepare.
***Please be aware that you can apply for any internal job offer after minimum one year in current role having previously informed your manager.
Please read the guidelines before handing in your application
All internal employees when applying for a role are required to upload their updated and their last 2 appraisals (which can be retrieved from HR Cloud).