Overview
Join Practice Plus Group as an Operations Manager and play a pivotal role in delivering high-quality, patient-focused healthcare across our Primary Care Centres and Urgent Treatment Services in Worcestershire. You\'ll lead non-clinical teams, oversee service delivery, and ensure operational excellence in a fast-paced, supportive environment.
Responsibilities
* Assist the Service Delivery Manager in the daily management and coordination of Worcestershire\'s Out of Hours Service.
* Provide leadership and support to the in-hours and out-of-hours teams.
* Provide support in the service and \'step-up\' during times when other Managers are absent, such as annual leave and sickness.
* Support the recruitment, interviewing and onboarding of new operations staff members.
* Manage and resolve operational issues promptly to maintain service quality and efficiency.
* Help ensure the service functions meet all relevant CQC standards.
* Actively monitor capacity and demand figures within the service and work with the Service Delivery Manager to ensure the staffing levels are correct to meet all KPIs, identifying areas for improvement if needed.
* Collaborate with other departments/areas to ensure seamless service delivery.
* Serve as bronze on-call for two weeks out of every four, ensuring effective response and management during these periods. Cover operational shifts as needed due to sickness or other service requirements (additional payment made for Bronze on-call).
* Work one session (3.5 hours) in the out-of-hours period every other week in one of the PCCs or attend a visiting shift. One shift in four will be conducted on a weekend. These shifts will be instead of, and not in addition to, the normal working day hours.
Qualifications
* Proven experience as an Operations Manager, Supervisor or Lead - experience managing operations staff.
* Strong leadership and communication skills.
* Ability to work under pressure, manage multiple priorities and utilise excellent problem solving and decision making.
* Compassionate approach with the ability to interact with stakeholders at all levels.
* Strong experience with Microsoft Office package, Word, Excel and PowerPoint.
* Have an understanding of the confidential nature of work.
* Excellent communication and organisation skills, using Outlook and Teams.
Desirable Skills
* Experience working within the healthcare sector is highly desirable, preferably within Primary Care; OOH, PCC, UTC or PCN environment.
* Understanding of the management of bank staff.
* Experience supporting recruitment and interviewing.
Benefits
This is a permanent, full time position, offering a competitive salary and additional benefits such as; 25 days annual leave, company pension scheme, additional training and development, cycle to work scheme and extensive Blue Light Card discounts. At Practice Plus Group, we currently deliver more than 70 different healthcare services across the UK with some of these services being rated \'outstanding\' by the CQC. Our healthcare services include hospitals and surgical centres and we are proud to be the UK\'s leading independent provider of healthcare services in over 40 prisons. We also lead the way in the design and delivery of Integrated Urgent Care.
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