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Job overview
To effectively manage the production and delivery of a quality based daily transport plan within the Patient Transport Services Control Room in conjunction with all other transport planning areas within the Trust. To manage a team of Day Controller / Planners and the smooth running of the transport control room in Witham and Stevenage control rooms.
Alternate Saturday rota cover in Stevenage base.
Some flexibility with shift times may be required to meet the needs of the service.
The successful applicant will be required to work in both Witham and Stevenage Control rooms and therefore their own transport will be required.
Main duties of the job
To support and guide planning and day control staff in the effective deployment of available resources, thus ensuring patient journeys are compliant with service level agreements.
Identify improvements and implement agreed changes within area of responsibility in conjunction with Operational and Service Delivery Managers.
Liaise with the Communications Centre Team Leaders and Managers in other localities to ensure cross border activity is managed effectively.
Supervise PTS Control Room Staff. This includes return to work interviews and reviewing staff’s personal development
Develop teams to maximise flexibility of personal skills, optimum use of resources and improved performance of the service.
Create, maintain and improve effective working relationship across the Trust, with Commissioners and end users in conjunction with Operational Managers and Service Delivery Managers
Manage the day to day distribution of the quality based daily transport plan.
Ensure that information impacting on daily service delivery is shared across the team.
Proactively monitor, analyse and report on service delivery patterns and resource implications.
Monitor information within the CLERIC system and ensure it is maintained so that report generation is accurate and meaningful
Working for our organisation
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Detailed job description and main responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.
Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Person specification
Qualifications
Essential criteria
1. Maths and English GCSE Grade C or above.
2. NVQ Level 3 in Business Administration, Customer Service, or equivalent experience.
Desirable criteria
3. Leadership or management qualification (eg ILM Level 3)
Skills and Knowledge
Essential criteria
4. Strong organisational and communication skills.
5. IT literacy and familiarity with scheduling systems.
6. Ability to work under pressure and make decisions in real time.
7. Ability to lead change and implement process improvements.
8. Ability to remain calm and focused in a fast-paced, high-pressured environment.
Desirable criteria
9. Accurate and thorough in managing data, rotas and operational processes.
10. Understanding of performance metrics and reporting.
11. Knowledge of PTS operations and Cleric (or similar scheduling software).
Personal Qualities, Abilities and Attributes
Essential criteria
12. Strong analytical skills with a proactive approach to resolving issues.
13. Strong analytical skills with a proactive approach to resolving issues.
14. Committed to delivering a patient-centred service with empathy and professionalism.
Experience
Essential criteria
15. Customer service experience.
16. Supervisory or team leader experience.
17. Strong interpersonal skills and stakeholder engagement experience.
18. Experience in rota planning and workforce coordination.
Desirable criteria
19. Previous experience in NHS or Patient Transport Services.
20. Experience in resource planning.
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Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa - website. We encourage all applicants to review these criteria carefully to understand their eligibility for sponsorship.
References and Employment History: All references from current and previous employers, will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details.
All appointments will be subject to currently having a clean disciplinary record.
Please be advised that a No Smoking Policy is in operation throughout the Trust.
Guaranteed Interview Scheme - Under the Trust's commitment 'Positive about Disabled People', if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. By minimum selection criteria we mean that you must provide us with evidence in your application form which demonstrates the essential requirements as set out in the person specification and advertisement for a post.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, sex, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability.