Doctor's Desk - Medical Secretary position in Rheumatology service at Broadgreen Hospital, Liverpool University Hospitals NHS Foundation Trust.
Responsibilities
* Provision of a comprehensive service to consultants and specialty teams.
* Transcribe dictation from audio transcription of clinical correspondence and documentation.
* Ensure all correspondence relating to patient care is acted upon in a timely manner.
* Liaison with patients to resolve queries, respond to consultant requests.
* Attend appropriate training and education sessions at the request of the manager.
* Management of clinic utilisation, including patient waiting list.
* Provide a comprehensive service to consultants and specialty teams, including nurse practitioners, clinicians.
* Manage the RTT patient pathway for patients within own area, ensuring these are recorded accurately on the relevant systems, keeping track of incoming referrals to ensure patient is reviewed promptly in appropriate clinic.
* Clinical utilisation management, ensuring clinics are fully populated, cancelled as appropriate when consultants on leave, correct patients are booked, etc.
* Management of follow‑up OPD wait list, highlighting areas of concern to consultant, line manager and others as appropriate. Cancel and add patients to the list, ensuring lists are updated and patients contacted and booking appointments as directed by the consultant.
* Deal with patient queries in a professional and courteous manner, ensuring information is shared with relevant clinical staff as required.
* Ensure appropriate personnel are informed of consultant leave/study leave and sickness absence in accordance with Trust policy and notification periods: resident doctor leave to be treated in the same way.
* Accurately transcribe clinical dictation using appropriate system ensuring reports are distributed in accordance with consultant instructions. Complete any actions arising from clinical dictation as required.
* Any other duties required by line manager.
Essential Criteria
* Educated to GCSE/O Level standard/equivalent minimum
* RSA/OCR Typing/Word processing Level III or equivalent
* Audio typing qualification (RSA/OCR Skills Level III) or equivalent
* Secretarial qualification or equivalent experience
Desirable Criteria
* Knowledge of Medical Terminology
* ECDL or equivalent
* Excellent IT skills with knowledge and experience of all Microsoft Office packages
* Experience working in an NHS office environment
As the postholder will have access to vulnerable people in the course of their normal duties, a Disclosure and Barring Service check is mandatory in accordance with the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020.
The Trust is an equal opportunities employer and encourages applicants from the following under‑represented groups: black, Asian and minority ethnic, LGBTQ+, disabled, male and age 16‑24.
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