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IT Support Analyst (Law Firm), Gloucester
Client: DGH Recruitment
Location: Gloucester, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
2
Posted:
06.06.2025
Expiry Date:
21.07.2025
Job Description:
PLEASE NOTE EXPERIENCE WORKING IN A LAW FIRM IS ESSENTIAL
The role is for an IT Service Desk Analyst / 1st/2nd Line Support Analyst at a London-based global law firm, offering a permanent position.
Summary:
The Service Desk Analyst reports to the Service Desk Manager and is supported by Service Desk Specialists and the Senior Service Desk Specialist. The role involves being the primary contact within the IT Service Desk, requiring excellent customer service skills, multitasking ability, and composure under pressure.
Key Responsibilities:
* Providing professional and consistent technology support to all staff
* Responding to incidents and requests reported via all mediums
* Accurately recording incidents and requests and responding within SLA
* Maintaining and updating incident/request records
* Alerting senior staff of recurring incidents and potential issues
* Keeping customers informed and updated
* Escalating issues to senior team members and third-party suppliers when necessary
Attributes/Skills:
* Knowledge of Windows 10 and Microsoft Office 365
* Understanding of PC hardware and operating systems
* Awareness of Active Directory
* Experience with ITSM call logging software
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