Position overview:
The Managing Director is responsible for achieving budgeted revenue for Newland Chase’s UK and Ireland (UK&I) practices and for implementing strategies and tactics to ensure long-term revenue growth. In this role, the MD focuses on the key drivers of growth; client acquisition, retention and expanding the scope and depth of Newland Chase services utilized by clients.
The Managing Director is strongly focused on business development and client engagement. The Managing Director is expected to devote roughly 70% or more of his or her time to external, market-facing activities such as meeting with existing and prospective clients, networking in the UK&I mobility market and developing a visible professional profile in the UK&I by attending, and often speaking at, local and national immigration events, conferences and other venues where thought leaders convene. As the business leader for both the markets, the MD inspires the service delivery team to deliver innovative and accurate advise, thorough and responsive case-work and attentive client service.
On a secondary level, the MD will ensure that all UK&I immigration professionals are expert at all aspects of the immigration regulation and able to apply this expertise to achieve clients’ business objectives. The responsibilities related to this aspect of the role include, but are not limited to: coaching and mentoring employees in support of their professional development; guiding staff on all immigration related advisory matters to ensure that the highest standards of advice and consultation are provided; and working with colleagues cross-functionally to implement company service delivery standards. The Managing Director will work closely with other national immigration leaders and members of the company’s three regional immigration hubs in pursuit of client needs and shared global objectives. The Managing Director will also collaborate directly with the company’s executive, business administration, and finance teams to ensure that all operational and financial performance objectives are achieved.
The Managing Director will have comprehensive experience in corporate immigration with a focus on advising national and multinational companies bringing foreign workers to the UK&I. The Managing Director will ideally hold a UK law degree and will have extensive experience as an immigration practitioner and a business & people leader. They will also have experience working with and liaising with government immigration departments. The Managing Director will have to be a technical expert on immigration law, having experience bringing foreign workers from diverse industries to the UK and Ireland. It is expected that the MD will personally engage with Newland Chase’s largest prospects and clients to directly provide advice and help for immigration strategy.
Duties and Responsibilities:
1. Leads business development efforts; develops and strengthens relationships with corporations in need of global mobility solutions. Identifies opportunities for business growth and positions the organization competitively within the market.
2. Builds and maintains strong working relationships with the company’s most significant clients and sets similar strategies for his or her team through proactive communication; supports team to resolve client issues and provides solutions.
3. Strengthens relationships with current and prospective clients by networking at industry events and forums including conferences, summits and symposiums both in London, Dublin and in other locations, as needed. Acts as brand ambassador to internal and external constituents, potential clients, and industry peers.
4. Becomes visible ‘Thought Leader’ within UK&I Immigration circles through speaking engagements, participates in government and industry panels and by writing and publishing articles on immigration and immigration related topics.
5. Builds a foundation for expert-level knowledge of immigration regulations among consultants resulting in exceptional advisory services for clients.
6. In support with the Operations management team, he or she monitors service delivery provided by consultants to existing clients resulting in immigration solutions tailored to meet client expectations. Evaluates processes and quality to ensure continuous improvement of service delivery.
7. Responsible for ensuring the successful onboarding and implementation of all new UK&I clients.
8. Liaises with the company’s senior leadership team to ensure that revenue metrics are analysed and that the appropriate solutions and changes are implemented to ensure the success of the business. Responsible for ensuring that the budget is met and that the financial performance for the practices is at the required level.
9. Partners with the company’s compliance and centre of excellence leadership to support timely management of case files, creating processes that support quality control measures; monitors escalations; ensures data integrity, standards of work, and document handling.
10. Responsible for local hiring decisions and all related employee performance related responsibilities.
Education and Experience:
11. Law degree or commensurate practical work experience required.
12. Ten or more years providing immigration services to corporate clients in the UK (and ideally the Republic of Ireland).
13. Deep knowledge of UK immigration regulation with a proven ability to stay abreast of changing legislation, policy and procedures. Knowledge of the Irish immigration is beneficial.
14. Demonstrated ability to achieve revenue growth performance through client acquisition, retention and development.
15. Strong customer understanding and demonstrated ability to structure service delivery processes to deliver extraordinary client experience.
16. Exceptional communication skills. Ability to articulate regulatory and legal information in easily understood terms. Confident in verbal communication skills.
17. Experience in creating, leading and inspiring teams. Exceptional problem solving and analytical skills within a fast-paced environment with competing demands.
18. Self-starter with desire to show ownership and commitment to the role.
19. A leader who fosters an expectation of continuous improvement and business evolution among staff and team members.
Why Newland Chase
20. Newland Chase is an award-winning immigration service provider with an exceptional track record of growth.
21. We recruit the best talent in the industry and create opportunities for employees at a national and global level.
22. We foster an environment of honesty and integrity, ownership and accountability, and reward those who embrace these principles.
23. We are singularly focused on achieving results for our clients while delivering an exceptional service experience.
Our Values
Our Values emphasize the following 5 key areas:
24. Global Diversity – we embrace the diversity of operating a global business to create a unique culture for the benefit of customers and employees.
25. Service Excellence – we are passionate about providing customers with a superior experience each and every time they use our service.
26. Integrity – we protect our customer’s interests, data and reputation through a strong ethical culture and rigorous compliance programs.
27. Teamwork – we work collaboratively to deliver exceptional customer satisfaction.
28. Expertise – we apply our expertise and knowledge to provide innovative solutions for customers.
For more information on Newland Chase and our growing team please visit our LinkedIn page at:
About us:
Newland Chase, a wholly-owned subsidiary of CIBT (), is an award-winning, global immigration service company providing comprehensive immigration and mobility solutions to global companies, national corporations and private clients. As a subsidiary of CIBT, Newland Chase has access to more than 60 offices across 22 countries. Newland Chase combines unmatched global expertise with deep local knowledge to offer unique mobility solutions that are tailored to exceed our clients’ expectations.
Newland Chase is a leading immigration service provider in the UK market, supporting a diverse clientele that includes some of the UK’s largest companies, multi-national firms and fast-growing start-ups. Newland Chase employs approximately 100 immigration professionals the United Kingdom with its primary office in central London. Our immigration come from diverse professional backgrounds and are unified by their passion to deliver knowledgeable, compliant solutions to assist clients with UK immigration.
Our approach combines a deep understanding of immigration laws and our clients’ unique challenges. We leverage more than 25 years of experience, a truly global footprint, and technology solutions to create exceptional solutions within a safe and compliant framework. We are singularly focused on delivering exceptional results to our clients.
Newland Chase is a fast-paced and dynamic business with aggressive plans for growth. We seek talent that is will embrace the company’s aspirations to drive growth and shape the future of our business.