Account Manager / Production Account Manager - Packaging Location: Hull (Hybrid) Salary: DOE Company: A leading packaging and branding design agency. Role: Responsible for looking after account and/or projects from initial concept to completion - through design process to production whilst ensuring an exceptional client service. * Ensuring a first-class service is consistently provided with professionalism and enthusiasm. * To show responsibility for delivering the highest quality product and ensuring the most efficient solutions are consistently supplied to the client. * Responsible for gathering, managing and coordinating new and updated graphics & packaging projects for the client’s brand portfolio. * Manage and maintain project and job status trackers. * Communicate key milestones and critical path timelines where applicable to all key stakeholders. * Escalate as appropriate any risks to critical path timelines. * Collate ‘accurate’ briefs and submit them to production departments. * Collate amends and brief to production departments. * Co-ordinate and lead pre-artwork meetings with the support of the Technical Manager where appropriate. * To advise on print and technical feasibility on all assigned projects. * Co-ordinates press attendance where applicable. * To ensure the overall requirements of the client are clearly understood, and that appropriate actions are taken to deliver the highest levels of service possible. * To be responsible for obtaining approval of jobs from each relevant client department before release of fully approved files. * To build, maintain and develop effective & positive working relationships across the client, and print supply chain becoming a trusted advisor and enabling first class service. Requirements: * Packaging industry experience * Proven account / project management within an agency / design or packaging manufacturers * Production account management experience * Technical knowledge or printing processes – print and packaging * Strong knowledge of FMCG print processes and packaging so as to understand the limitations and/or restrictions faced by designers. * Good understanding of design and artwork processes * Team collaboration skills * Ability to coach / mentor account execs * Excellent organizational and time management skills * Excellent communication skills – both verbal and written * Remains calm under pressure. Apply: Please email your full CV details to us. All applications are strictly confidential, and your details will not be shared without your consent. Key words; account manager / project manager / project manager / customer service / client services / branding / packaging / print / design / creative / CSR / customer service representative / account co-ordinator / account coordinator / production account manager / production