Our Support Services are always on hand to offer advice and guidance to colleagues across our business. Our People team are part of this, working with colleagues every day to strengthen working relationships and provide clear policies and procedures that continually support the achievement of our purpose and approach. We’re looking for a confident and capable ER Case Manager to join our team and take a lead role in delivering a high-quality, consistent and pro-active HR advisory service across the organisation. In this key role, you will lead, coach and support our team of People Advisors and People Assistants, ensuring a collaborative, high-performing culture rooted in learning, accountability and operational excellence. As a senior point of contact, you will provide expert guidance on complex employee relations (ER) matters, oversee quality assurance across casework, and contribute insight into people performance, risks and trends. You’ll lead on high-risk and sensitive casework including investigations, formal hearings, redundancies, TUPE and occupational health matters, while supporting the growth and capability of our People team through mentoring, coaching and development. By developing strong relationships with managers and People Business Partners, you’ll champion devolved people management, influence change programmes and embed best practice across the employee lifecycle. This is a fantastic opportunity to make a real impact – driving consistency, capability and confidence across our HR operations. For a full breakdown of responsibilities, please refer to the job description which is available as a download on this page. INDMP About You You're a credible and experienced HR professional who brings energy, judgement and emotional intelligence to everything you do. You’ve worked in a senior advisory role within a complex or multi-site organisation, handling a wide range of ER casework and coaching managers through people issues with clarity and care. You’re passionate about growing people – from building the confidence of line managers to developing the skills of your HR colleagues. You know how to build strong, trusted relationships, and can challenge, support and influence at all levels with confidence. You’ll also bring: CIPD Level 5 (minimum) or working towards Level 7. Up-to-date knowledge of UK employment law and HR best practice. A proven track record in managing complex ER cases including disciplinary, grievance, absence, performance, redundancy and TUPE. Experience leading, coaching and developing HR team members. Strong interpersonal and stakeholder management skills. A pro-active and solutions-focused mindset with the ability to work autonomously and handle ambiguity. Excellent communication skills, with the ability to produce high-quality reports, letters and documentation. A strong understanding of GDPR and the handling of sensitive information. A full UK driving licence and access to a vehicle for business use. If you're ready to step into a senior HR role that combines operational delivery, team leadership and strategic input – we’d love to hear from you. Benefits: In addition to working for a successful co-operative business, we offer our colleagues fantastic benefits, including: 30 days annual leave (including bank holidays) (pro-rata) Pension scheme (with up to 12% employer contributions) Generous colleague discount rates across our family of businesses Annual discretionary colleague bonuses to reward you for your hard work Free tea and coffee provisions for all colleagues during rest breaks at work We are an “Investors in People - Platinum” employer, meaning that we have been recognised as one of the country’s top employers, offering progression opportunities to all our colleagues. As your confidence grows, you’ll have the opportunity to build the skills necessary to further progress your career and help to open up future opportunities. Whether you’re thinking of a future with us or looking to develop your skills with a community-focused business, we’ll work together with you to shape your career for the better. About Us From a single store in 1861 we have grown to be one of the most successful co-operatives in the UK. We’re proud to be able to offer a wide range of services from across our family of businesses. From Food Stores and Pharmacies to Post Offices and Support Services, we’re a growing society made up of over 220 outlets and nearly 3,000 colleagues. We're owned by our members, the people of Lincolnshire and surrounding counties, and have been for more than 160 years! Communities are at the heart of everything we do and motivates us to deliver more than great customer service. We support them by sharing dividend with our members, investing in new and improved services, raising money for charity through our Community Champion scheme, supporting local schools and so much more! We work together as a Society and are committed to ensuring our recruitment process is barrier free and as inclusive as possible for everyone. If you need any adjustments, would like us to do anything differently during the interview or would like to get in touch with us about anything else, please contact our Recruitment team on (01522) 533316, or alternatively you can email [email protected]. We may choose to close our vacancies in the event that we receive a high volume of suitable applications, so we encourage all candidates to apply as soon as possible.