Sales Order Coordinator Company: MasterMover Location: Ashbourne, Derbyshire Company Overview: MasterMover is a leading provider of innovative material handling solutions, specialising in electric tug and automation technologies. Our patented products are used by global industrial brands to improve workplace efficiency and safety. Headquartered in the UK, with sales operations in the USA, France, and Germany, and a strong global partner network, MasterMover is well positioned for continued growth. Position Overview: The Sales Order Coordinator supports the sales function by ensuring accurate front-end order entry and the effective processing of global customer orders. Working closely with Planning, Finance, and Distribution, the role ensures orders are correctly scheduled within the manufacturing plan, lead times are achievable, and commercial, payment, and delivery terms comply with international trade requirements. Key Responsibilities: Accurately enter, review, and validate customer orders, ensuring all commercial details, Incoterms, payment terms, and contractual requirements are correct at the point of entry. Collaborate with the Planning team to place orders correctly within the manufacturing build plan, supporting realistic lead times and on-time delivery. Highlight order priorities, dependencies, or constraints that may impact production schedules or delivery commitments. Liaise with Finance to support new customer account setup, confirm payment terms (including advance and pro forma payments), ensure accurate invoicing, and assist with payment follow-up when required. Coordinate closely with Sales, Planning, Finance, and Distribution to ensure smooth order progression from entry through build and fulfilment. Maintain up-to-date customer, order, payment, and scheduling data within the CRM/ERP system. Review and confirm critical order information, including invoice and delivery addresses, VAT treatment, Incoterms, payment terms, and requested delivery dates. Flag urgent orders, delivery changes, or issues that may affect production sequencing or shipment timing. Respond to internal and external enquiries, resolve order or payment discrepancies, and support a high level of customer satisfaction. Maintain clear and accurate order documentation, including order confirmations, build slots, delivery dates, and shipping details. Who We're Looking For: You will have experience in sales order administration, customer operations, or a similar role within a manufacturing or international sales environment. You will bring: Excellent attention to detail and understanding of the importance of accurate front-end order entry. Strong working knowledge of payment terms and Incoterms (e.g. EXW, FCA, DAP, DDP). Awareness of export procedures and international trade practices. Strong organisational skills and the ability to manage multiple orders and priorities. Confident communication skills and the ability to work effectively with cross-functional teams. Proficiency in Microsoft Office and experience using CRM/ERP systems. A proactive, methodical approach in a fast-paced, deadline-driven environment. German or French language skills are desirable but not essential. Experience in a manufacturing or engineered products environment is advantageous. Why Join MasterMover: Join a globally recognised industry leader known for innovation and excellence. Competitive salary and benefits package. Supportive and collaborative working environment. Career development opportunities within a company committed to investing in and promoting its people.