Job Description
Join Our Dynamic Team as a Service Design Manager!
Are you passionate about telecoms? Do you thrive in a fast-paced, innovative environment? At Babble, we’re on a mission to to be our customer’s most trusted advisor for cloud-based technologies. We’re looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you!
What will you be doing?
You will be responsible for documenting, mapping, proposing and implementing the service standard that we want to offer to meet customer and business needs. You will work with stakeholders to understand requirements, create service designs, and implement solutions, ensuring they meet quality standards and align with strategic goals.
Accountabilities and Deliverables:
* Detailed service designs, including process maps, user journeys, and technical specifications, to ensure services meet customer and business needs.
* Work closely with various stakeholders, including customers and internal teams, to gather requirements, manage expectations, and ensure alignment
* Identify areas for improvement in existing services and implement changes to optimise processes, enhance customer experience, and improve efficiency
* Manage the introduction of new or changed services, ensuring they are properly documented, tested, and deployed
* Monitor the performance of services, identify areas for improvement, and implement changes to meet KPIs and SLAs that you set.
* Ensure that the service you design per division is monitored and measured to track conformance of the service expected in each area.
* Define, develop, and document Service Packs and overview to defined stakeholders as part of review and approve cycles.
* Service orientated mindset that focuses on how people, process and technology operate together to create value for our customers
Core Competencies:
* Effective communication with various stakeholders, including customers, technical teams, and management
* Complete all required documentation to the agreed standard and continually keep all workload trackers up to date weekly to ensure all stakeholders have access to the latest information
* Learn and adapt quickly to changing situations
* Able to remove barriers in a collaborative way
* Experience of working with continual improvement to ensure any improvement initiatives are captured, documented and ownership assigned
What else looks good for this role:
* Passionate about Customer Service, Managed Services, and has strong technical, commercial and market knowledge
* Experience in MSP or IT and Telecoms environment
* Demonstrated ability to work as part of a team.
* Prepared to take ownership of a task and see it through to the end.
Qualifications
* 3 + years experience in service design and implementation
Additional Information
Why work for Babble?
* Company Pension - 4% Employee contribution
* 22 days holiday Balance + UK Bank Holidays - with increased annual leave based on length of service
* Life Assurance – 4x Annual Salary
* Optional Health Insurance – Bupa
* Optional Health Cash Plan – Health Shield
* £1,000 payment after 10 years service
* Bike to Work Scheme
* Season Ticket Commuter Loan
* Charities Trust – Donations to charities pre tax
* Babble Issued Laptop
* Annual Company Celebrations
Hybrid-Working Policy
You will be contracted to work from the office however, Babble operates a non-contractual Hybrid Working Policy whereby you will be required to be in the office on company anchor days (Monday, Tuesday and Thursday) and will be able to work from home on Wednesday and Friday. Unless your role has different requirements.
The recruitment journey
We want to fill this role quickly, but we want to get the right person. The recruitment process will consist of a screening call. If you proceed past this then you will have an interview and possibly a follow up interview and competency testing depending on the role requirements.
Direct Candidates Only
Babble | Leading UK Cloud Solutions Provider