Overview
We are looking for a Process Coach (Water Production) to join Thames Water permanently.
Responsibilities
* You will be responsible for coordinating training, coaching, competency assessment, and task observations in line with the LTO process.
* Develop individual competency plans for personnel within Water, ensuring their learning material is updated and relevant, and ensuring all personnel have the same journey.
* Monitor and report on performance against the LTO plan and lead on initiatives for the development of the LTO, as necessary.
* Drive engagement with the Licence to Operate programme and manage expectations by acting upon feedback and raising issues.
* Guidelines with industry standards on how to develop individual competency plans.
* Monitor and provide feedback on the delivery of individual competency plans through creating exercises to identify learning gaps to enable the individual to continuously achieve a license to operate.
Base location and work pattern
Base location: North West London – Ashford Common (TW151RU), to be discussed at the interview stage, which base location will suit you best.
Work Pattern: 36 hours per week, Monday to Friday, 08:00 – 16:30. This is a hybrid role that will involve working in the field, office and home.
Qualifications and essential criteria
The essential criteria to help you succeed in this role is:
* Due to the nature of the role, a Full UK Driving licence is required.
* Experience within the water production or water network environment.
* Experience in mentoring/coaching/assessing.
* Great training, coaching, and/or assessment skills.
Additional skills
* Internal quality assurance experience is desirable but not essential.
What’s in it for you?
* We are offering a starting salary of £47,680 per annum plus a car allowance on top.
* Annual Leave: 26 days holiday per year, increasing to 30 with length of service (plus bank holidays).
* Company Car Allowance Provided.
* Generous Pension Scheme through AON.
* Pension: Maximum of 12% = 2x employee contribution.
* Performance Related Pay Plan (PRPP): Max (of salary) = 10%. On Target (of salary) = 5%.
* Access to benefits for health and wellbeing, and finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values
Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
Diversity and inclusion
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know—we’re here to help and support.
Important notice
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
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