TECS Reablement Project Officer Hours 35 hours (Fixed term - 6 Months) Monday to Friday - 9am - 5pm Taking Care provides around the clock support to almost 100,000 people. Through our personal alarm service, we give people the confidence to live well and remain in the home they love. Our ambition is to be the single source of products, services, information, and advice our customers can trust to take care of the essentials of life. What we are looking for: We are looking for an experienced and motivated TECS Reablement Project Officer to join our Team. To be responsible for creating long-term engagement with TECS in Worcestershire Adult Social Care Reablement Department and ancillary health agencies. Assess customers for packages of technology and promptly deploy technology solutions to enable swift hospital discharge. Liaise with cross-functional internal teams to improve the entire customer experience. Be the lead point of contact for the Reablement team, anticipate the customer's needs, work within the company to ensure deadlines for customer are met. To support the development of improved working practices, identified as part of the project. Be curious and highlight barriers to services, working closely with the TEC Manager. The roles main responsibilities of our TECS Reablement Project Officer include: Work with the Reablement team to identify and determine the correct technology package for the end user. To deploy technology solutions swiftly on order to ease wait times on bed in hospitals. To support the projects where instructed, including the effective implementation of new processes and procedures. Attend training as required. To contribute to maximum efficiency and value for money by excellent use of resources. To work collaboratively with the wider TECS team to achieve seamless service delivery to all. Ensure feedback from customers, both positive and negative is fed back to the business for prompt and appropriate attention. Work with TEC Manager to Ensure feedback on outcomes are passed to the customer to complete the loop. To support the reablement teams' engagement with technology enabled care services. All other duties as requested from time to time by the TEC Manager We welcome applications with the following skills and experience: An attitude to problem solving, with a clear drive to achieving goals agreed within the Business Plan. Experience of the telecare/telehealth market. Knowledge of and empathy with the issues faced by older people reaching frailty or dementia and the caring challenges faced by their children. Good knowledge of the health and care markets An understanding of the Local Authority Adult Social Care sector. An understanding of equipment types and technological and service development within the sector Ability to organise their own workload. Establishes effective relationships with key contacts both internal and external. Demonstrates a consistent commitment to meeting customer service guarantees. Work to understand customer needs and seeks feedback on service quality and places high value on customer satisfaction. Able to communicate effectively at all levels on behalf of and representing the organisation. Excellent IT skills and an aptitude to learn new and developing techniques, knowledge of Microsoft Office Suite Applicants will need to hold a Full driving license and be able to travel throughout Worcestershire. We will offer our TECS Reablement Project Officer fantastic benefits including: 26 days holiday plus bank holidays, opportunity to purchase an additional working week's holiday per year and your birthday off! Contributory pension plan Company Share Plan Life Insurance Employee Assistance Programme Enhanced Paternity and Maternity Packages Free Personal Alarm Long Service Awards Cycle to Work Scheme Discount Scheme This is an exciting chance to develop your skills and capabilities in a growing organisation. We want you to succeed both in your immediate and long-term ambitions, so we will support you with ongoing training opportunities, and you will find a supportive and inclusive workplace where your development matters to us. Closing date: 14th May Interview dates: 18th, 20th and 21st May (one will apply) We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. If you are interested in joining our team, then we'd love to hear from you. Please click 'apply' today to be considered as our TECS Reablement Project Officer.