Location: Good Tuesday HQ, Lanteague Studios, Scotland Road, Zelah, Cornwall, TR4 9JGSalary: Between £38,000 and £51,000 per annum, depending on experienceHours: Full-time, 37.5 hours per week (flexible hours)Reports to: Directors(Please note – this is NOT a remote role)About Good TuesdayGood Tuesday is a startup and certified B Corp — a female-led brand that creates stationery for people who want to organise all areas of life, in style. From design-led annual calendars to diaries, weekly planners and notebooks, our products are printed in England and created in a sustainably conscious and ethical way.We take work seriously, but don’t take ourselves too seriously.Role OverviewWe’re looking for an experienced General Manager to help us scale Good Tuesday’s operations and drive commercial growth, while maintaining our strong commitment to sustainability and culture. You’ll lead operational excellence, streamline processes, and ensure our business is set up for profitable, sustainable growth. This is a hands-on role for someone who thrives on turning strategy into results, building high-performing teams, and delivering projects that move the business forward.Key ResponsibilitiesEmpowered LeadershipDrive operational excellence through strong leadership, delivering measurable improvements in productivity, efficiency, and team performanceLead with trust and humility, empowering people to take ownership of their roles and projectsAccountability; support and build our framework for OKRsCollaborate with the Directors on business planning and team prioritiesOperations & Administration ManagementLead day-to-day operations, removing obstacles and enabling the team to perform at their bestProcess Map, implement and refine SOPs to improve productivity and reduce waste, using Lean principlesMonitor and report on key business metrics to support data-driven decision-makingSupport financial administration in collaboration with our accountants and DirectorsHelp embed sustainable practices into everyday operations, aligned with our B Corp valuesTeam Coordination & CultureCoordinate recruitment, onboarding, and people support (with external HR help where needed)Oversee warehouse team rotas, holiday calendars, away days, off site days.Act as a central point of communication - making sure people are clear on goals, and feel supported at the same time.Project ManagementLead internal projects from scoping to completion, ranging from warehousing and logistics projects, system implementation etc.Coordinate across departments to ensure timely delivery and clear responsibilitiesTrack progress, manage risks, and keep stakeholders informedBring structure, energy, and focus to projects that support Good Tuesday’s growthRequired Skills & ExperienceThis is a GM role that leans heavily into warehousing and operations, as that is a key function withing this business.EssentialProven experience in a leadership or general management role — ideally in an eCommerce or product-based businessIdeally you have operations and warehousing experienceWell versed in software systems like ERP's or WMS's, undertsanding the critical workings of systems like these.Excellent communication skills, both written and verbalStrong operational ability and confidence working with budgets, reporting, and performance dataHighly organised and able to manage multiple projectsA calm problem-solver and clear thinker, even under pressureComfortable working in a fast-paced, startup environmentAlignment with our values as a B Corp and belief in the role of ethical businessConfidence using digital tools and systems (e.g. spreadsheets, project software, cloud-based docs)DesirableExperience product based businessesExperience in eCommerceFamiliarity with wholesale operations and logisticsCultureWhen you join Good Tuesday, you become part of a close-knit, values-driven team. We place equal value on every team member and work collaboratively to keep the business running smoothly.Everyone — including the founders — is happy to jump in and help wherever needed. We’re looking for someone with a flexible, can-do mindset who thrives in a changing environment and enjoys working as part of a supportive, purpose-led team.Our Commitment to EquityGood Tuesday is an equal opportunity employer. We believe diverse teams build better businesses, and we are committed to creating an inclusive, equitable, and supportive workplace where everyone feels valued. We welcome applicants from all backgrounds and experiences and are actively working to remove barriers in our recruitment and employment practices.What We OfferFull-time, permanent contract based at Lanteague Studios, Zelah, CornwallCompetitive salary (£38,000–£51,000 depending on experience)Flexible working hours20 days holiday + 8 bank holidaysProduct allowance and staff discountsNEST pension schemeOngoing training and developmentHealthy Workplace pledge with annual health checksRide share scheme & cycle to work schemeMonthly personal budget to spend at one of the on-site cafésEye care vouchersWeekly team lunchRegular team socialsPaid volunteering daysAnd more
#J-18808-Ljbffr