Sponsorship not available : UK right to work required Weekend rota with remote working included
Were hiring two IT Support and Technical Specialists for a growing automotive tech business in the Warwickshire area (commutable from Birmingham, Solihull, Redditch, Worcester). This is a chance to use your IT skills across software, ECU calibration and data projects in a supportive, tech:driven team.
You dont need a software engineering background : proven IT support experience, problem:solving ability and the drive to learn are what matter. Full training, including ECU reads and mapping, is provided.
Were looking for someone both technically capable and personable: confident speaking with clients, explaining solutions clearly, and bringing a friendly, professional approach alongside your technical know:how.
Key Responsibilities
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As an IT Support and Technical Specialist, provide 2nd and 3rd line technical support to customers and colleagues.
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Troubleshoot issues, resolve escalations, and deliver clear technical guidance.
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Develop, maintain, and improve internal software applications and tools.
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Work on vehicle/ECU mapping and reading projects (full training provided).
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Analyse data and outputs from software tools to ensure accuracy and reliability.
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Document processes and contribute to ongoing product and process improvements.
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Operate within a flexible shift pattern, including weekend cover on a rotational basis : with the benefit that weekend shifts are worked from home.
About You
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Proven experience in IT, technical support, or a related role.
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Background in software engineering or development is a bonus but not required.
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Strong understanding of IT systems and ideally some knowledge of the SDLC.
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Analytical mindset with confidence handling data and numerical outputs.
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Interest in automotive technology and ECU mapping (desirable, not essential).
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Excellent communication skills, able to support both technical and non:technical users.
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Proactive, detail:oriented, and able to adapt to new technologies quickly.
Whats on Offer
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Competitive salary depending on experience.
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Two IT Support and Technical Specialist positions available : genuine growth, not just backfill.
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Full training and support, including the opportunity to gain international qualifications.
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A supportive, friendly, and tech:driven culture that prioritises growth and career development.
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The chance to work on cutting:edge automotive technology projects at the forefront of innovation.
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A varied role that combines IT systems, customer support, data analysis, and mapping.
This IT Support and Technical Specialist role, based in the Warwickshire area near Birmingham, can also be found under: IT Support Engineer 2nd Line Support 3rd Line Support Technical Support Analyst IT Systems Specialist Technical Support Engineer