Travel Customer Relations Executive - Greater Manchester / Hybrid
Salary and benefits Up to £28,000 plus excellent benefits Contract length Permanent, Full time Locations Greater Manchester, Manchester
Are you an experienced Customer Relations Executive looking for your next role? If investigating and resolving complaints is your forte, then we have a fabulous opportunity to join a fast growing, luxury travel organisation based in Greater Manchester.
Working within our client’s customer support team, you’ll be responsible for managing customer complaints and ensuring outstanding service delivery throughout the customer journey. Working with customers on pre and post departure issues and queries, displaying empathy and professionalism whilst adhering to travel industry regulations.
This is an office based role offering a competitive salary of up to £28k with sociable working hours.
Benefits include private healthcare, discounted holidays, FAM trips, annual company events and a paid day off on your birthday!
If this role is of interest to you, please apply online.
Role of Travel Customer Relations Executive:
1. Take full ownership of customer complaints via phone, email, post, and live chat
2. Collaborate with internal teams and external suppliers to resolve issues swiftly and effectively
3. Provide timely, clear, and professional communication to customers throughout complaint resolution
4. Accurately document all cases, maintaining detailed records for future reference
5. Identify recurring issues and suggest improvements to enhance service quality
6. Assist with general enquiries related to bookings—flights, cruises, hotels, transfers, tours and more
7. Process secure payments and issue confirmations
8. Advise customers on travel requirements such as visas, passports, baggage, and accessibility
9. Record and action customer preferences (e.g. dietary needs, room types, special occasions)
10. Maintain and update customer profiles and transaction history
Skills required for the role:
11. Good working knowledge of the travel industry and experience dealing with third-party suppliers - essential
12. Excellent problem-solving and communication skills
13. Strong organisational abilities and attention to detail
14. Confident handling customer complaints and complex queries
15. Proficiency with Microsoft Office and CRM systems
16. A positive, empathetic, and professional approach to customer service
If you’re interested in learning more about this Travel Customer Relations Executive role, please press the apply online button now!