About NHS Greater Glasgow and Clyde
NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non‑clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider 2.2 million when regional and national services are included.
The Role
Senior Business Support Assistant within the NHSGGC Specialist Children’s Services central management team.
Specialist Children’s Services (SCS) provides clinical services for children and young people who have severe, enduring and complex mental health, disability and neurodevelopmental profiles. SCS is hosted by East Dunbartonshire HSCP and is responsible for the provision of Specialist Paediatric Services (SCPT), Child and Adolescent Mental Health Services (CAMHS) and Specialist Hosted Services across Greater Glasgow and Clyde.
Key attributes: wide administrative experience, support, encourage and engage with others, independent working, and understanding of NHSGGC SCS services.
Duration, Location, and Working Pattern
Location: Templeton Business Centre. Contract: Permanent. Hours: Part time (18 hours per week). Shift pattern: To be confirmed within office hours 9 am – 5 pm.
Key Responsibilities
* General
o Provide comprehensive secretarial and administrative support to the multidisciplinary team.
o Manage patient appointments using electronic systems.
o Handle and prioritise telephone and face‑to‑face enquiries.
* Production of Material
o Produce accurate documents, reports and presentations from various sources.
o Assist in compiling SOPs, action plans and related documents.
o Support workforce information systems and planning.
o Assist with surveys, audits, statistics and follow‑up actions.
* Meetings
o Prepare agendas, briefing notes and supporting papers.
o Chair admin meetings, issue minutes and action outcomes.
* Budget Monitoring / Procurement
o Supervise admin and supplies budgets, including petty‑cash travel expenses.
o Ensure financial processes comply with Standing Financial Instructions.
* Records / System Management
o Maintain attendance, absence and sickness records and submit payroll returns.
o Operate the single point of access and track referrals.
o Maintain clinical and correspondence filing systems.
* Update local systems, procedures and protocols.
* Oversee administrative systems, including referral‑tracking processes.
* Support implementation of new services and service redesign.
1. Staff Responsibilities
* Supervise and motivate business support staff, ensuring cover for core tasks.
* Contribute to KSF/PDP reviews and arrange training.
* Support sickness and absence management.
* Assist with recruitment, induction and training of admin staff.
2. Complaints / Feedback
* Handle patient feedback and complaints in line with policy.
* Provide information on complaints processes and assist with recording feedback.
3. Building
* Resolve day‑to‑day operational issues with Estates and other services.
* Support coordination of building works and refurbishments.
Qualifications
* Competence in the use of a range of computer packages, evidenced by experience or formal qualification e.g. ECDL.
* Recognised qualification in Administration equivalent to HNC in Secretarial Studies or Business Administration, or SVQ in Administration at Level 3, or significant relevant equivalent practical experience.
* Prior experience of working in a secretarial or administrative role.
Specific Skills / Knowledge
* Advanced keyboard skills.
* Excellent typing skills, including audio typing.
* Good command of verbal and written English.
* Thorough knowledge of own department and organisation gained through prior experience within the organisation, induction, or period of orientation of not less than four weeks.
* Ongoing requirement to have a personal development plan agreed with the manager, including participation in training and development.
* Organisational skills, problem‑solving, and ability to manage conflicting demands.
Personal Attributes
* Team player.
* Attention to detail.
* Highly motivated and enthusiastic.
* Highly developed time management skills.
Benefits
We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme, and extensive learning and development opportunities.
* A minimum of 27 days annual leave, increasing with length of service, plus public holidays.
* Membership of the NHS Pension Scheme, including life insurance benefits.
* Salary Sacrifice Car Benefit Scheme.
* Development opportunities including study bursaries, e‑learning and classroom‑based courses.
* Enhanced pay for working public holidays.
* NHS discounts on a wide range of goods and services.
* Confidential employee support and assistance, including counselling and psychological therapies.
From 1 April 2026, the Agenda for Change full‑time working week will reduce from 37 hours to 36 hours. Part‑time working hours will be reduced on a pro‑rated basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.
Equality, Diversity and Inclusion
NHS Greater Glasgow and Clyde encourages applications from all sections of the community and is committed to promoting equality, diversity and inclusion. We are proud of the diverse workforce we employ.
We are a Forces Friendly Employer and welcome applications from across the Armed Forces Community, recognising military skills, experience and qualifications throughout the recruitment and selection process.
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