PCN Manager and Digital & Transformation Lead
We are looking for an experienced healthcare manager to support the effective delivery and strategictransformation of services across the PCN. This is a flexible and collaborative role, working in closepartnership with the Clinical Directors, practice leads and wider system stakeholders. The individual willplay a key role in driving innovation, service integration, and continuous improvement within GeneralPractice, in accordance with the requirements of the Network Contract DES and aligned with our localstrategic priorities.
Main duties of the job
For information as to Main Duties and Responsibilities see below job description and person specification
About us
Icknield Primary Care Network comprises five GP Practices covering a population of approximately 58,500 patients across Letchworth, Baldock and Ashwell in North Hertfordshire.
Job responsibilities
Job Title: PCN Manager and Digital & Transformation Lead
Job Type: Fixed Term to 31 March 2026 in line with Network Contract DirectedEnhanced Service (DES) Specification.
Hours of Work: Up to 37.5 hours per week
Salary: Depends on experience
Location: To be agreed but the postholder will primarily be home-based with travel toany Icknield Primary Care Network GP Practice premises.
Reports to: PCN Clinical Directors
Accountable to: PCN Clinical Directors
Main Duties and Responsibilities
Operational Management:
- Leading the coordination and delivery of existing and new PCN projects, including those linkedto the DES, IIF and Enhanced Access Service
- Supporting workforce planning and management of ARRS roles
- Ensuring the smooth day-to-day operation of the PCN including - governance, compliance, andcontract management
- Maintaining a good knowledge of key policies from relevant government departments andagencies, and support PCN staff to understand and interpret these locally
- Overseeing budgets and funding streams related to PCN activity
- Preparing financial reports in line with PCN objectives
Stakeholder Engagement and Communication:
- Building and maintaining effective relationships with local GP practices, Hertfordshire andWest Essex ICB and other stakeholders
- Representing the network at external meetings
Data and Performance Monitoring:
- Work in partnership with the ICS to identify relevant data sets and to support standardisationin the use of measures for understanding change and improvement in general practice.
- Presenting and communicating data to practices and PCN staff at all levels to increaseunderstanding of operational challenges
- Interpreting data and highlighting variation to support open discussion about where variationis and is not warranted
Digital and Transformation:
- Working with Hertfordshire and West Essex ICS to support the development of overallprimary care transformation strategies, including digital transformation strategies and theirdelivery
- Supporting the PCN and member practices to adapt and apply specific policies and initiativesto local needs and to prioritise initiatives based on local requirements
- Identifying best practice and learning from other areas that could be applicable to the localPCN and communicate this to staff.Developing and managing an overall transformation plan for the PCN, including identifyinginterdependencies, managing risks, considering the potential impacts on the widerorganisation and determining resource requirements.
- Supporting practices and staff to effectively use existing and new technology systems andproducts to enable improvement
Administrative Oversight:
- Providing administrative support to Clinical Directors and ensure the smooth running of PCNoperations
- Leading relevant working groups, meetings and other forums across the PCN to agreechanges, share learning, discuss challenges and resolve issues
Health and Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety andsecurity as defined in the practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to practice guidelines.
- Identifying the risks involved in work activities and undertaking such activities in a way thatmanages those risks.
- Making effective use of training to update knowledge and skills.
- Adhere to all aspects of the Health & Safety at Work Act and Control of Substances Hazardousto Health (COSHH) regulations, ensuring good hygiene, cleanliness and a safe environment inthe dispensary.
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitiveinformation in relation to their health and other matters. They do so in confidence and have theright to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this Job Description, the post-holder may haveaccess to confidential information relating to patients and their carers, practice staff and otherhealthcare workers. They may also have access to information relating to the PCN as a businessorganisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business ofthe practice may only be divulged to authorised persons in accordance with the practicepolicies and procedures relating to confidentiality and the protection of personal and sensitivedata.Data ProtectionThe Data Protection Act 2018 regulates the use of personal data. You are required to ensure that anypersonal information obtained, processed or held (on a computer or otherwise), is done so in a fair andlawful way and that the data held and processed is only for the specified registered purposes, inparticular personal data relating to patients, or other persons, shall be disclosed to any person withoutthe consent of the individual who is subject of the data or otherwise by lawful authority or justification.
Data Protection
The Data Protection Act 2018 regulates the use of personal data. You are required to ensure that anypersonal information obtained, processed or held (on a computer or otherwise), is done so in a fair andlawful way and that the data held and processed is only for the specified registered purposes, inparticular personal data relating to patients, or other persons, shall be disclosed to any person withoutthe consent of the individual who is subject of the data or otherwise by lawful authority or justification.
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, toinclude:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a waythat is consistent with practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental andrespects their circumstances, feelings priorities and rights.
Personal/Professional Development
The post-holder will participate in any training programme implemented by the PCN as part of thisemployment, such training to include:
- Participation in an annual individual performance review, including taking responsibility formaintaining a record of own personal and/or professional development.
- Taking a proactive approach to maintaining personal and professional effectiveness in anevolving role.
- Taking responsibility for own continuing professional development, learning and performanceand demonstrating skills and activities to others who are undertaking similar work.
Standards
The GP Practices aim to maintain the goodwill and confidence of its own staff and of the general public.To assist in achieving this objective it is essential that, at all times, employees carry out their duties in acourteous, sympathetic manner.
Quality
The post-holder will strive to maintain quality within the PCN, and will:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or undersupervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and makingsuggestions on ways to improve and enhance the teams performance.
- Effectively manage own time, workload and resources to deliver effective medicines
Communication
The postholder should recognise the importance of effective communication within their team and willstrive to:
- Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services
The post-holder will:
- Apply Practice policies, standards and guidance.
- Discuss with other members of the team how the policies, standards and guidelines will affecttheir own work.
- Record data in the required manner and to a high standard
- Participate in audits where appropriate.
Policies and Procedures
All employees are expected to adhere to relevant policies and procedures including: InformationGovernance Equal Opportunities and Diversity Safeguarding Communications Lone WorkerHealth and Safety including infection control as drawn up by the Company, the GP Practice and theCCG.
Training and Development
The successful post holder will be expected to be responsible for his/her continuing professionaldevelopment and to take a proactive approach to maintaining personal and professional effectivenessin an evolving role.
Training will include mandatory training and role-specific training, as appropriate; all of which must becompleted in a timely manner.
The job specification may be amended following consultation with the postholder to facilitatethe development of the role, the organisation and the individual.All members of staff should be prepared to accept additional duties, or surrender existing duties, toenable the efficient running of the organisation and to support change management processes tosupport the success of the organisation. Additional duties will not be outside your abilities, skills orexperience.
Person Specification
Qualifications
* Educated to degree level or equivalent experience in a relevant field
* Management or leadership qualification (e.g., ILM, NVQ, PRINCE2)
* Project management training
Personal Attributes
* - Self-motivated and proactive
* - Flexible and adaptable
* - Collaborative and team-oriented
* - Professional and approachable
* - Commitment to improving patient care and reducing health inequalities
* - Open to innovation and new ways of working
* - Willingness to travel across sites when required
* - Ability to work flexibly when required
Experience
* - Significant experience in a management or coordination role, ideally in primary care
* - Experience of working across multiple organisations or practices
* - Experience of successfully delivering change and improvement programmes
* - Budget management and financial reporting experience
* - Experience of leading or supporting teams
* - Experience of workforce planning or HR processes
* - Experience of working in a PCN or with general practice
* - Experience of contract or service-level agreement management
Skills and Abilities
* - Excellent verbal and written communication skills
* - Strong organisational and time management skills
* - Ability to manage multiple priorities under pressure
* - Ability to communicate and engage with a wide range of staff and
* stakeholders; building excellent and trusted relationships
* - Competence in using Microsoft Office and digital systems for data
* collection, analysis, and reporting
* - Proficient in using SystmOne, RotaMaster, TeamNet and AccuRx
Knowledge and Understanding
* - Good understanding of the structure and priorities of the NHS, primary care, and integrated care systems
* - Familiarity with the PCN DES and other national/local directives
* - Knowledge of financial processes, reporting, and budget controls
* - Understanding of the ARRS funding and recruitment processes
* - Knowledge of the local area
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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