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As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.
We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business.
As Duty Manager, you will work as a Retail Assistant and receive a £2 per hour supplement for managing shifts.
Key responsibilities include:
* Have a clear focus on delivering great availability for your customers.
* Play an active role in your store to “sell a £1 & save a £1” to help drive sales.
* Deliver on all agreed actions set for you by your line manager.
* Proactively support and work with the Talking Shop Rep in your store.
* Support an inclusive culture where everyone can be their best.
* Share your knowledge to support team up-skilling and personal development.
Doing the right processes and doing them right:
* Complete actions set by your line manager after daily floor walks, focusing on customer experience.
* Maintain a positive approach to service both in-store and at the doorstep.
* Follow all cash handling and security policies.
* Implement all “One Best Way” digital processes to ensure excellent service.
Leadership:
Your leadership should aim to:
* Be approachable and love your customers.
* Show respect and look after colleagues.
* Work enthusiastically with the team.
* Take action to reduce waste.
* Be considerate of the business and colleagues.
Required skills & experience:
* Retail management or supervisory experience is preferred but not essential.
* Communicate effectively to ensure store tasks are completed first time.
* Plan and organize shifts using all team members.
* Provide constructive feedback to improve team performance.
* Lead by example to deliver a great store environment.
What We Offer:
* 15% discount at Iceland and The Food Warehouse stores.
* 28 days holiday including Bank Holidays.
* Christmas vouchers, increasing with service length.
* Refer a Friend scheme.
* Christmas saving schemes.
* Long service awards.
* Option for healthcare plans.
* Grocery Aid support.
* Career development opportunities.
* Supportive, inclusive work environment.
Apply now to start your Iceland story!
Additional Information: This role requires flexibility to open and close the store, including key holding, stock management, overseeing deliveries, and online operations. The business operates 7 days a week, including early mornings, evenings, and weekends.
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