Major Incident & Problem Manager - Permanent - Bridgend - Flexible Salary - Hybrid Working Hays are supporting a leading organisation based in Bridgend, recruiting an experienced Major Incident & Problem Manager to join their IT Service Management team. The salary on offer is flexible depending on experience and the team work in a hybrid pattern 3 days per week in Bridgend. This is a key role focused on managing high-impact incidents, driving root cause analysis, and ensuring continuous service improvement across global technology operations. Key Responsibilities Lead and coordinate Major Incident resolution efforts Communicate effectively with stakeholders during incidents Conduct post-incident reviews and support root cause analysis Maintain high-quality documentation and reporting Identify trends and proactively mitigate risks Collaborate with global support teams to restore services quickly Drive continual service improvement initiatives Key Requirements 5 years in IT Service Management Strong communication and multitasking skills Solid understanding of infrastructure and applications ITIL Foundation certified What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.