At Cancer Research UK, we exist to beat cancer
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We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone who wants to develop their skills, someone like you.
Handling income fundraised by public generosity is essential to the smooth running of our organisation and supporter services, ultimately helping the charity in reaching our goal of beating cancer. We’re looking for an administration professional with data entry experience on CRM systems to join our Supporter Income team to process payments donated by our supporters that go towards our life-changing research.
Cancer Research UK is a large, complex organisation, with nearly 600 shops, 570 yearly events, and thousands of supporters, meaning we receive income through several income streams (including physical cash or cheque, online payments, direct debit, credit card, etc). The Supporter Income team processes c.£50million worth of income and c.95k transactions, which is why we need someone like you to provide a seamless supporter experience that meets our vision and financial and regulatory standards. This will involve performing income processing activities accurately and efficiently, ensuring that internal controls are followed and Service Level Agreement (SLAs) are achieved across all income channels. Your stakeholders will include internal teams (such as Supporter Services and Finance) with whom we collaborate to ensure a smooth supporter journey and efficient spending of the funds we are so generously given.
This is an opportunity for you to be part of a team of c.16 professionals dedicated to beating cancer, while working holistically and drawing upon each other’s diverse talents and skills to achieve outcomes and develop. Your legacy by the end of this contract will be to have made a huge difference in the charity's income, supporter services, and smooth financial operations, thus helping the charity in reaching our goal of beating cancer.
What will I be doing?
1. Receiving, opening, and sorting postal entry fees, sponsorship, and donations.
2. Using a decision tree, and coding matrix while deciding on how income should be allocated to financial cost centres.
3. Sorting, checking, and batching payments in preparation for data input.
4. Preparing physical payments for banking.
5. Inputting data to a variety of databases/spreadsheets efficiently and accurately in line with procedures, internal controls, and financial standards.
6. Completing all supporter administration activities associated with income and donations (e.g., event registration).
7. Completing all supporter correspondence from Income Processing and responding to supporter queries.
8. Carrying out additional income processing duties and administrative tasks as required (e.g. filing, post, reconciliations, reversals, refunds)
9. Collaborating together as an effective member of the team, providing support to other team members.
What are you looking for?
10. Experienced Administrator who is IT Literate with demonstrable data entry experience on CRM systems (we use Siebel, but welcome applicants who have used alternative CRM systems).
We do not require financial experience or knowledge for this role.
11. Accurate and efficient data entry with high attention to detail and an understanding of GDPR.
12. Proven ability to build relationships with a variety of stakeholders with excellent interpersonal and communication skills.
13. Ability to follow set processes, procedures, and controls while meeting deadlines and managing expectations effectively.
14. Proven background in meeting deadlines and agreed SLAs/KPIs within a fast-paced environment and comfortable delivering within 2–3-day SLAs.
Our organisation values are designed to guide all that we do.
Bold: Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human: Act to have a positive impact on people
Together: Act inclusively and collaboratively
We’re looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you.
What will I gain?
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
You can explore our benefits by visiting our careers web page.
Additional information
For more information about working with us please visit our website or contact us at .
For more updates on our work and careers, follow us on: LinkedIn, Facebook, Instagram, X and YouTube.
Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.
We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact or 020 3469 8400 as soon as possible.
Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.