Join to apply for the Advice Services Manager role at Citizens Advice.
As Advice Services Manager you will work with the Senior Management Team and colleagues to support the development and implementation of the organisation's business and development plan, manage local core services delivery, and assist with the development of our core services, including working with local core funders. You will also be the responsible manager for the geographical location assigned, ensuring local office needs and responsibilities are met. Our organisational aim is to meet client needs and future demand through developing and delivering sustainable, quality advice services across Oxfordshire.
Key Responsibilities
* Work with the Senior Management Team and colleagues to support the development and implementation of the organisation's business and development plan.
* Manage local core services delivery and assist with the development of core services, including working with local core funders.
* Act as the responsible manager for the geographically assigned location, ensuring local office needs and responsibilities are met.
* Lead the delivery of core advice services in Oxford, administering a multi‑channel advice service.
* Recruit and manage volunteers, staff and Advice Session Supervisors to meet local demand for advice.
* Embed the service within the community through effective stakeholder relationships.
Reporting & Management
* Reporting to: Core Services Manager
* Line Manager to: Advice Session Supervisors / Coordinators, other core delivery staff, and may directly line‑manage some core service volunteers.
Key Internal Working Relationships
* Other Advice Service Managers
* Director of Operations
* Chief Executive
* Director of Business Development and Innovation
* Finance Managers
* IT Manager
* Project Managers
Classification
* Seniority level – Director
* Employment type – Full‑time
* Job function – Other
* Industry – Non‑profit organizations
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