Macro Henley-On-Thames, England, United Kingdom
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Macro Henley-On-Thames, England, United Kingdom
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Front of House Assistant: VN352 Henley-on-Thames
About Us
Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.
We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.
Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.
About the Role
The purpose of this role is to enhance the client/visitor experience by providing a professional and courteous reception, switchboard, and room booking service.
Main Job Responsibilities will include:
* Welcome all visitors to reception, creating a favourable impression of the company through a friendly, helpful, and professional approach.
* Check in all client visitors and promptly notify the relevant host.
* Greet all other visitors and ensure they are directed to the appropriate departments.
* Follow procedures to contact a department representative if the host is unavailable.
* Book taxis and executive cars for all client staff upon request.
* Ensure the reception area is kept neat and tidy.
* Act as an information point for general staff and visitors' enquiries and monitor the reception inbox.
* Register all visitor names on visitor management system.
* Book meeting rooms as requested detailing all requirements for room set-up, numbers of attendees, catering, IT, and logistics.
* Liaise with the client to ensure the smooth coordination of conference and events bookings. Confirm and follow up on room bookings daily to ensure seamless operations.
* Work closely with the catering team to communicate hospitality requirements, including changes and last-minute requests.
* Ensure meeting rooms are cleared by housekeeping team after use.
* Add client visitor names to the visitor management system.
* Answer switchboard calls for UK offices, maintaining a high level of customer service.
* Ensure all customer enquiries are handled in line with service standards and within agreed response times.
* Transfer calls correctly and efficiently.
* Adhere to strict guidance regarding cold callers and scammers.
* Report and logged any faults with telecommunications systems immediately, following current procedures.
Administration
* The responsibilities listed above are not intended to be exclusive. Each member of the Front of House team may be assigned additional administrative duties as agreed with their manager. These may include booking training courses, record keeping, and assisting the Facilities team with ad hoc requests.
* Employees may also be required to support various projects managed by different senior managers, taking direction accordingly.
* You may also be asked to undertake the role of a Macro Champion for a designated area of responsibility.
About You
The ideal candidate will have:
Previous experience in a similar role.
* Ability to manage time effectively and handle conflicting priorities.
* Polished and professional appearance.
* Strong commitment to delivering exemplary, ‘best-in-class customer service.
* Problem-solving skills and the ability to make appropriate decisions.
* Strong interpersonal skills with the ability to build rapport and foster a supportive working environment.
* Proficiency in Outlook, Word, Excel, and Microsoft Teams.
* Positive and proactive approach to problem-solving and teamwork.
* Flexibility with shift patterns to cover sickness and leave.
* Good standard of general education.
Diversity Statement
We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.
Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.
Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact careers@macro-group.com to speak to a member of our team.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service and Administrative
* Industries
Facilities Services
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