My client They are a growing automation and control solutions provider delivering cutting-edge support to clients across the FMCG and manufacturing sectors. Their team thrives on solving technical challenges and delivering top-tier service, whether remotely or on-site. As they expand, ideally looking for an experienced Service Engineer to join the team and help support a valued client base. The Role As a Service Engineer, you’ll provide remote and on-site technical support to resolve machinery breakdowns and control system issues. You'll work with a wide range of PLC platforms, diagnosing faults, modifying code, and ensuring minimal downtime for our clients. You’ll also play a vital role in preventative maintenance, system improvements, and supporting our on-call rota. If you’re passionate about automation, proactive problem-solving, and enjoy a mix of fieldwork and technical interaction—this is the role for you. What You'll Do * Troubleshoot, diagnose and resolve faults on client equipment both remotely and on-site * Work with PLC platforms including Siemens, Allen Bradley, Mitsubishi, Omron (others beneficial) * Read, interrogate, and modify existing PLC code to aid system recovery and optimization * Carry out routine maintenance, system checks, and client support documentation * Survey systems for new or non-contracted clients to prepare for onboarding * Implement and maintain remote connection tools and communication protocols * Source current or obsolete components and liaise with suppliers * Participate in a 1-in-4 on-call rota (24/7) with uplifted pay and call-out compensation * Support continuous improvement and documentation updates * Work in accordance with companies ISO Integrated Management System (IMS), RAMS, and HSE protocols * Promote a safe and compliant working environment, reporting any unsafe acts or near misses What we need for this service engineer role * Completed Electrical Engineering Apprenticeship or equivalent qualification * Strong experience with PLCs – Siemens, Allen Bradley, Mitsubishi, or Omron * Background in FMCG, manufacturing, or automated production environments * Proven knowledge of safety circuits and control systems * High-level electrical fault-finding and diagnostic skills * Understanding of networking, communication protocols, and remote support tools * Excellent communicator with a client-first approach * Full clean UK driving licence (essential)