Overview
The Beauty Advisor's main responsibility is to achieve sales and KPIs through a customer-first approach. With passion and enthusiasm, they are an ambassador for the brand. They must aim to deliver:
* Our Brand Vision and Mission by living our brand pillars
* A visually inspiring and inviting store environment
* A fully compliant store, adhering to all company processes and policies
Main Responsibilities
* Customer First: Delivers a 'customer first' experience exceeding customer expectations; delivers unbiased product knowledge; works as one team to ensure a 'customer first' experience is delivered consistently
* Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion
* Exceeds the company acquisition target for N.dulge
* Follows all stock handling policies to ensure stock accuracy and minimise stock loss
* Communication: Communicates clearly and concisely with their store team; confidently communicates with external business partners, store visitors
* Team: Fully embraces the team effort and takes pride in achieving a common goal; open and supportive of other ideas and opinions, creating an inclusive, welcoming and approachable store environment
* Store Operations: Understands and adheres to all Company loss prevention practices
* Qualities: Ability to deliver a 'customer first' experience; ability to understand store targets and KPIs; strong communication skills; leads by example; values honesty and integrity in working relationships; embraces change; flexibility to meet rapidly changing priorities and deadlines; ability to follow direction; positive attitude; passionate about beauty; ability to use own initiative
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