We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, and any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille), please contact the recruiting manager named in the job advert or contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email abb.vacancyrequests@wales.nhs.uk.
If you are successful at interview, you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore, we encourage early applications to ensure consideration for this post. If shortlisted, you will be contacted via your email account used to apply, so please check it regularly.
Please check your email account regularly. Successful applicants will receive all recruitment-related correspondence via the email registered on the application form.
Aneurin Bevan University Health Board supports flexible working.
The salary scale has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025, with arrears backdated to 1st April 2025 where applicable.
Please note that this vacancy may be withdrawn at any time if filled via the internal redeployment process.
Job Overview
The booking clerk, responsible to the Referral and Booking Centre Team Leader, will book outpatient clinics and monitor activity. This full-time (37.5 hours per week), fixed-term 6-month post is to meet the service's needs. If interested in a secondment, permission from your current line manager is required prior to applying.
Main duties of the job
* Provide a quality Partial Booking Service to the Referral and Booking Centre and customers.
* Ensure all appointments are booked correctly and efficiently, in a timely manner, according to Health Board’s policies and procedures.
The ability to speak Welsh is desirable; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation committed to caring. It offers an exceptional workplace where you can feel trusted and valued. We provide integrated acute, primary, and community care for a population of 650,000, employing over 16,000 staff.
We offer a comprehensive benefits package, extensive training, and development opportunities, including paid mandatory training, in-house programmes, and pathways for professional growth, including management development. We promote flexible working, support work-life balance, provide occupational health support, and are developing a Wellbeing Centre of Excellence.
Our Clinical Futures strategy aims to enhance care closer to home and provide high-quality hospital care when needed. Join us to help pioneer new ways of working and deliver world-class healthcare.
Education & Experience
* Previous clerical or similar experience
Knowledge
* Ability to follow instructions
Skills
* Good communication skills
* Polite and professional telephone manner
* Ability to prioritize workload and meet targets
* Ability to establish good working relationships with staff at all levels
* Flexibility to work as part of a team or independently
Qualities
* Ability to work under pressure and solve problems
* Willingness to work under direction and take initiative
* Commitment to high-quality work
* Flexibility to meet service needs
* Accuracy and methodical approach
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