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Executive support officer

Derby
Permanent
West Lancashire Borough Council
Executive support officer
Posted: 15 May
Offer description

HR-0085-26

Why Us?

Are you a highly organised professional who thrives in a fast-paced, high-profile environment? Do you enjoy being at the centre of activity, supporting senior leaders to deliver meaningful outcomes for communities?

As an Executive Support Officer, you will play a vital role at the heart of the organisation—working closely with Directors and senior leaders, enabling them to focus on strategic priorities while you ensure everything behind the scenes runs seamlessly. From managing complex demands to handling sensitive information with discretion, this is a role where your professionalism, judgement, and initiative will make a genuine difference.

If you’re looking to take the next step in your career and be part of a collaborative, forward-thinking team, we would love to hear from you.

About the Role

We are looking for a highly organised, professional, and resilient Executive Support Officer to join our Executive Support Team.

This is a fast-paced and rewarding role where you will provide high-quality administrative and executive support to Directors, Assistant Directors, and Chief Officers. You will play a critical role in keeping services running smoothly, managing competing priorities, and ensuring senior leaders are supported effectively.

As an Executive Support Officer, you will:

1. Provide high quality, professional and confidential administrative support to Directors, Assistant Directors and Chief Officers.
2. Act as a first point of contact for senior stakeholders, ensuring queries are handled efficiently and professionally.
3. Liaise with internal teams, senior managers, Elected Members and external organisations to support service delivery.
4. Organise and coordinate meetings and events, including preparing agendas and supporting documentation.
5. Process and monitor correspondence and incoming mail, ensuring timely responses.
6. Maintain excellent standard of customer care and professionalism at all times.

About You

We are looking for someone who:

7. Has proven administrative experience in a busy office environment
8. Is highly organised with excellent attention to detail
9. Can manage multiple priorities and meet tight deadlines
10. Communicates confidently and professionally, both written and verbally
11. Has strong interpersonal skills and can build effective working relationships at all levels
12. Demonstrates resilience, adaptability, and a positive attitude
13. Has excellent IT skills (including Word, Excel, Outlook)
14. Understands the importance of confidentiality and political sensitivity
15. Works well both independently and as part of a team
16. Is committed to delivering excellent customer service

Essential qualifications/experience:

17. GCSE English and Maths (or equivalent) or relevant experience
18. Administrative experience and strong organisational skills

Desirable:

19. NVQ Level 2 in Business Administration (or equivalent)
20. Experience supporting senior managers
21. Customer service training

What We Offer

We pride ourselves on being a friendly, supportive employer and offer a range of benefits designed to suit your needs. These include a competitive salary, generous annual leave entitlement, access to the Local Government Pension Scheme, work–life balance policies, and opportunities for personal development.

Working Requirements

22. Standard working week of 36 hours, Monday to Friday.
23. Flexibility to support the Executive Support Team, including occasional work outside normal office hours.
24. Ability to travel to other Council sites as required.

Apply now

If you are a motivated and detail-focused professional looking to develop your career in executive support, we would love to hear from you.

If you are interested in this position and would like an informal conversation, please free to contact Jemma Hunstone on 01695 585204.

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