Are you an experienced administrator with excellent administration and communication skills along with excellent customer service and a "can do" attitude? We are looking for a full-time Administrator/Secretary to join our busy West Sussex CAMHS Neurodevelopmental team (NDP) based in New Park House, Horsham. This is an interesting and varied position that would suit an experienced administrator who is looking for a challenging and rewarding role. The post holder will be motivated and flexible, be able to work well within a team and able to organise their own workload. Good time management skills and being able to prioritise tasks is essential as is having good attention to detail.
You will need to demonstrate a professional and confident telephone manner, and be able to liaise effectively with other teams and agencies and members of the public. You will also need to have the ability to deal sensitively with people who may be distressed.
This is a busy position and the successful candidate will provide excellent administration and secretarial support to our clinical team.
Main duties of the job
We are a busy, friendly and caring administration team, based at New Park House in Horsham. We provide secretarial and administrative support to a variety of clinical staff across West Sussex. The administration team consists of Administrator/Secretaries and senior administrative staff.
This role is to provide a comprehensive range of administrative services to the clinical team. To liaise with other departments and services and to respond effectively to enquiries from the general public, service users, referrers and other agencies.
Tasks include taking telephone enquiries from service users, diary management; arranging appointments; correspondence; email management; spreadsheet management; minute taking, working alongside and providing admin support to the clinical team.
A good working knowledge and experience of using Microsoft Word, Excel and Outlook is essential
About us
As part of our commitment to quality and professionalism, the Trust ensures that all new staff undertake a thorough induction programme. Additional training will be provided at local level and full support is always available as part of ongoing growth and development.
As a mental health trust, we place a large focus on the wellbeing of our staff and ensure our reward packages reflect the important work you do.
As well as knowing you are making a valuable contribution in supporting the care of service users in the community, you can expect to receive:
* Generous holiday entitlement, starting at 27 days + bank holidays per annum.
* Car parking
* Access to a host of discount schemes (e.g. gyms, shopping, restaurants and cars).
* Access to numerous wellbeing and support programmes.
* Excellent supervision programmes, with ongoing opportunities for training and development.
* The opportunity to grow professionally in the Trust.
Job responsibilities
You will require excellent interpersonal skills for effective communication with service users and the multi-disciplinary team, which consists of Consultant Psychiatrists, Nurses, Psychologists, Managers, Mental Health Practitioners and Support Workers.
This is full time 37.5 hours per week, the service operates Monday to Friday, 9am to 5pm.
Please read Job Description and Person Specification attached for more details.
For any questions, please contact Holly Smith, Team Admin Lead (see contact details below).
Person Specification
* NVQ2 or Equivalent/Good standard of secondary education/GCSE at Grade C or above
* Previous experience of working in an administrative environment using computerised data systems
* Understanding of Data Protection Act
* Carenotes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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