Learning Management System (LMS) Administrator
6 month Fixed Term Contract
Salary range: £25,000 - £28,000
Hybrid working – 2 days onsite in Burton-on-Trent and 3 days remote
Starting: as soon as possible
Company
Instinct are currently working with a highly reputable organisation within the sporting industry and are currently undergoing a new LMS transformation and moving to a new platform.
Responsibilities
The role will include:
* Acting as the administrator of the Learning Management System.
* Provide second-line support on LMS issues, escalating these as necessary with internal stakeholders and external vendors, ensuring they are logged and resolved.
* Provide second-line support on the Apply platform, escalating these as necessary with internal stakeholders and external vendors, ensuring they are logged and resolved.
* Liaise with the Education support team and support users with queries.
* Work with the Education support team to spot, track and monitor trends with support tickets across our tiered escalation framework and to source solutions.
* Generate regular and ad-hoc reports to support decision-making and monitor key metrics.
* Identify and resolve system issues, escalating technical support inquiries as needed with internal stakeholders and external vendors.
* Identifies and communicates opportunities for system process and quality improvements, providing feedback on usage, defects, and suggested enhancements.
* Support the Education System Roadmap ensuring that system changes, capacity and developments are managed in line with personnel and technical resource.
* Assist in establishing system governance policies, procedures, and standards.
* Stay current with industry trends, best practices, and emerging technologies in learning systems and technology.
* Execute tasks as required in order to meet changing priorities.
Person specification:
* Degree in relevant subject area or equivalent experience.
* Proven experience in LMS administration within L&D.
* Strong attention to detail and commitment to data accuracy and integrity.
* Strong analytical skills with the ability to interpret and communicate complex data and insight.
* Ability to train and support users at all levels of the organisation.
* Excellent written and communication skills.
* Ability to manage concurrent projects, including those outsourced to external supplier and agencies.
* Experience of working in a fast-paced customer focused environment and delivering excellent customer service.
* Ability to demonstrate working with and supporting internal and external remote stakeholders.
Additional Desirable skills
* Experience of e-learning development or UI design.
* Understanding of adult learning theories.
* Understanding of social learning theories.
* Familiarity with recognized E-learning technical standards.
* Experience of providing IT support.
Rewards
* Company event perks
* Free lunches!
* Private medical cover
* Pension scheme
* 25 days annual leave plus additional volunteering days
* Hybrid working offering flexibility and work-life balance