Trust Medical Secretary - Trauma and Orthopaedics
Trauma & Orthopaedics is a busy department comprising surgical pre-assessment, clinics, and wards. Our aim is to put patients first while delivering the highest quality of care. Alongside the nursing and medical teams, the administrative team ensures the department runs smoothly, effectively, and acts as a reliable point of contact along a patient's pathway.
As part of this large and friendly team, you will be expected to maintain the high level of patient-focused care we aim to deliver. This role provides essential support with consultant administration, clinical typing of clinics, and managing on-call and white list duties, which occur daily. You will be responsible for preparing clinical correspondence, managing outpatient clinic bookings and theatre lists, maintaining accurate patient records, and responding to telephone enquiries professionally and efficiently.
The ideal candidate will have excellent organisational skills, strong IT proficiency, attention to detail, and a clear understanding of confidentiality and data protection in healthcare. Experience in a surgical or acute specialty, particularly Trauma & Orthopaedics, is advantageous but not essential.
We offer a supportive and friendly working environment, opportunities for development, and the full range of NHS benefits, including annual leave and pension scheme.
Benefits
* Fast Track Staff Physiotherapy Service
* Multi Faith prayer room
* Discounted gym memberships
* Excellent pension scheme and annual leave entitlement
* Wagestream - access up to 40% of your pay as you earn it
* Free Park & Ride service direct to NNUH site
* Free 24‑hours confidential counselling support
* On‑site Nursery
* On‑site cafes offering staff discounts
* Flexible staff bank
* Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job responsibilities
* Deal efficiently and effectively with direct and indirect enquiries from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals. Respond to enquiries, providing routine and non‑routine information and non‑clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance.
* Attend to all communications, for example, emails, faxes, investigation results on a daily basis and prioritise and action as required.
* Accurately transcribe all correspondence by touch typing from audio or digital dictation or shorthand using knowledge of medical terminology. Generate routine and non‑routine correspondence independently.
* Assist patients and their carers by arranging translation/interpretation facilities.
* Demonstrate and maintain knowledge and understanding of Trust RTT policy.
* Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases.
* Complete the Tertiary referral proforma/template for internal/external referrals as per Trust policy.
* Promptly action clinical investigations, results and outcomes. Utilise Trust reports to service and administer waiting lists, which may include outpatient, inpatient and waiting lists as required in local work area, escalating to senior staff as required.
* Adding patients to waiting lists as requested taking into account the urgency of the case and the patient’s preference.
* Arrange urgent admissions direct from clinic and ambulatory care areas, contacting the patient and liaising with ward, theatre and clinics as required.
Person Specification
Qualifications
* RSA III or equivalent
* Knowledge of medical terminology/AMSPAR qualification
Experience
* Working knowledge and experience of using Microsoft Office packages, including Word, Excel, Outlook
Skills
* Ability to manage own workload
* Ability to work to tight deadlines and maintain concentration in a pressurised working environment
* Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
* Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UKVI Eligibility
This advertised position, which is part of occupation code 4211, does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
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